What is Kore.ai Experience Optimization Platform?
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai Experience Optimization Platform?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Natural Language Processing
Workflow Processing
Artificial Intelligence Engine
Personalized Service
Intent Extraction
Leads Generation
Learning and Adaptability
Other Integrations
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Kore.ai Experience Optimization Platform Reviews
Taranvir S.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2022
Ease of use. Contextual Intelligence enriched!
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
Kore.ai is the only company that provides end to end platform for designing, building, testing and managing the entire life cycle of AI rich bots and provide out of the box solutions.
What is your favorite aspect of this product?
The way kore.ai comes with a uniqueness in its platform as compared to other similar products out there in the market is something that appeals and attracts me towards it.
What do you dislike most about this product?
Honestly speaking I didn’t find any major cons in this product and would love to recommend to my colleagues and friends.
What recommendations would you give to someone considering this product?
If someone is looking to speed up the business by automating customer and employee interactions through digital virtual assistants enriched with unmatched contextual intelligence would definitely recommend this product to them.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Consultant
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Easy to use platform with many functionalities
Likeliness to Recommend
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Fair
Deepanshu J.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Nice product overall
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
Variety of features
What is your favorite aspect of this product?
Easy to build
What do you dislike most about this product?
Reliability sometimes.
What recommendations would you give to someone considering this product?
Good product, should definitely try and buy.
Pros
- Efficient Service
- Saves Time
- Respectful
- Acts with Integrity