What is Kore.ai Experience Optimization Platform?
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+100 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kore.ai Experience Optimization Platform?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Natural Language Processing
Workflow Processing
Artificial Intelligence Engine
Personalized Service
Intent Extraction
Leads Generation
Learning and Adaptability
Other Integrations
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Kore.ai Experience Optimization Platform Reviews
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Feb 2024
Easy to use and build bot.
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Saves Time
- Acts with Integrity
Shirisha M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Easy to develop and use.
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
NLP algorithms and machine leaning is very good
What is your favorite aspect of this product?
conversation flow
What do you dislike most about this product?
rich responses that does not support while integrating
What recommendations would you give to someone considering this product?
Good to use
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Subhadeep D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Superb, but a bit complex for beginners!
Likeliness to Recommend
What differentiates Kore.ai Experience Optimization Platform from other similar products?
As far as I have used, Kore.ai has a lot of functionalities and features which can be customized according to user or developer's feasibility and readability.
What is your favorite aspect of this product?
I love the customization of kore.ai and support of multiple third party channels.
What do you dislike most about this product?
The platform is a bit complex to understand for beginners, and difficult to understand.
What recommendations would you give to someone considering this product?
I would recommend to go for the product. This product is really helpful and is the perfect go to assistant for Chat support and other reliable tech supports.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity