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Jobber Logo Award Winner Product Badge
Jobber Logo Award Winner Product Badge
Jobber

Jobber

Composite Score
7.8 /10
CX Score
8.0 /10
Category
Jobber
7.8 /10

What is Jobber?

Jobber is job tracking and customer management software that helps small home services businesses organize their entire operations, from scheduling jobs and managing their crews, to invoicing customers and collecting payments. Unlike manual processes and single feature apps, Jobber’s platform streamlines and automates daily operations, replacing duplicate entry and repetitive tasks with tailored automation.

Company Details


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Awards & Recognition

Jobber won the following awards in the Field Service Management category

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Jobber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jobber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jobber?

0% Negative
7% Neutral
93% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 84

Service Scheduling

91

Quotes and Estimates

88

Application Integration

87

Mobile App

87

Billing and Invoice Management

87

Online Booking

85

GPS Tracking

85

Dashboards, Analytics and Reporting

83

Field Service Knowledge Management

82

Field Service Workflow Management

81

Field Sales Enablement

80

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

89

Availability and Quality of Training

87

Business Value Created

83

Vendor Support

82

Ease of IT Administration

82

Quality of Features

81

Ease of Customization

79

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Ease of Data Integration

78

Ease of Implementation

77

Jobber Reviews

Ioan P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Efficient service software.

Likeliness to Recommend

9 /10

What differentiates Jobber from other similar products?

Jobber allows us to create professional invoices using customizable templates and sends invoices automatically by email. It also provides interchangeable tools such as an integrated CRM, real-time scheduling and dispatch, expense tracking, online reservations, automated emails, and more. With the time tracking feature, Jobber's scheduling module updates any job in real time, such as information about the completed task and the progress of the project.

What is your favorite aspect of this product?

Job assignment. Automatic reminders. Quick programming. Time tracking. Customizable calendar view. Drag and drop functionality.

What do you dislike most about this product?

The mobile app function could be improved. Creating and delivering bulk quotes would be very helpful.

What recommendations would you give to someone considering this product?

Jobber is exceptionally easy to use and automates the processes associated with new customer onboarding, account management, and billing. The best use case scenario would be newer companies looking to improve their professionalism and better manage accounts and cash flow. Customization is extensive within the CRM and can likely accommodate any scheduling issues you may have.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bruno S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Streamline your operations with Jobber.

Likeliness to Recommend

9 /10

What differentiates Jobber from other similar products?

Jobber has a cloud platform that allows us to access all our data from any location and device, and any changes we make are synced immediately. It allows us to create and assign jobs, routes and schedules to our work team, as well as track their performance and location in real time. We can also make and send estimates, invoices and receipts, as well as receive payments online or in person by credit or debit card. It should be noted that in order to collect relevant data from jobs and clients, it gives us the option to design unique forms and checklists.

What is your favorite aspect of this product?

Optimization of processes and reduction of operating costs. Custom forms and checklists. Customer self-service center. Automatic emails. Behavior monitoring. Expense tracking.

What do you dislike most about this product?

The support is not as expected since sometimes it takes time to respond. There are some features that we cannot use because they are exclusively available for the US.

What recommendations would you give to someone considering this product?

Jobber is great software if you're looking for an easy and efficient way to run your field service business and connect with your customers. With it you can increase productivity and profitability, adapt your business to your needs and objectives, create and assign positions, routes and schedules to your work team, and much more.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michelle H.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Great ! Amazing awesome

Likeliness to Recommend

10 /10

What differentiates Jobber from other similar products?

It’s way more simpler to use they offer a great free trial offer to start right away I was able to book a job instantly at ease

What is your favorite aspect of this product?

You get to start with the products right away easy to book for my clients

What do you dislike most about this product?

No comment I like everything

What recommendations would you give to someone considering this product?

Definitely try jobber they are quick and easy

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

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