Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Jobber Logo Award Winner Product Badge
Jobber Logo Award Winner Product Badge
Jobber

Jobber

Composite Score
7.5 /10
CX Score
7.9 /10
Category
Jobber
7.5 /10

What is Jobber?

Jobber is job tracking and customer management software that helps small home services businesses organize their entire operations, from scheduling jobs and managing their crews, to invoicing customers and collecting payments. Unlike manual processes and single feature apps, Jobber’s platform streamlines and automates daily operations, replacing duplicate entry and repetitive tasks with tailored automation.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jobber won the following awards in the Field Service Management category

Filter By

Jobber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jobber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

2
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jobber?

0% Negative
5% Neutral
95% Positive

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Feature Ratings

Average 80

Quotes and Estimates

87

Service Scheduling

85

GPS Tracking

84

Online Booking

82

Mobile App

82

Application Integration

81

Billing and Invoice Management

81

Dashboards, Analytics and Reporting

81

Field Service Workflow Management

80

Field Sales Enablement

79

Field Service Knowledge Management

75

Vendor Capability Ratings

Average 80

Usability and Intuitiveness

86

Availability and Quality of Training

84

Business Value Created

81

Ease of IT Administration

80

Ease of Customization

80

Vendor Support

80

Quality of Features

79

Ease of Implementation

79

Product Strategy and Rate of Improvement

77

Breadth of Features

75

Ease of Data Integration

74

Jobber Reviews

Mariana D.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Streamlines operations, but room for customization

Likeliness to Recommend

9 /10

What differentiates Jobber from other similar products?

Jobber stands out for its simplicity and ease of use, especially with features like streamlined scheduling, billing, and its mobile app, which enable efficient operations for small to mid-sized service businesses.

What is your favorite aspect of this product?

The mobile app’s intuitive interface and real-time scheduling updates are my favorite aspects, as they significantly enhance field operations and team communication.

What do you dislike most about this product?

I dislike the lack of advanced reporting tools and offline capabilities in the mobile app, which limits flexibility in certain scenarios.

What recommendations would you give to someone considering this product?

Evaluate your needs for customization and reporting before purchasing Jobber. It’s fantastic for small to mid-sized businesses with straightforward workflows, but those needing deeper analytics or inventory tracking might find it limited.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Santosh K.

  • Role: Operations
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Best field service management solution !

Likeliness to Recommend

9 /10

What differentiates Jobber from other similar products?

Jobber is best of all as it provides flexible pricing structure for subscription which enables different businesses to work as per their requirement. Also, integration is seamless and improved CRM functionalities helps users to great extent unlike other alternatives. the UI interface is easy to access and use

What is your favorite aspect of this product?

User friendly interface which is easy to use and navigate in the best possible manner. Daily operational processes are smoothened and streamlined to its best. Scheduling meetings, managing multiple clients and invoicing in efficient manner. Improved customer interactions is the best aspect

What do you dislike most about this product?

No issues found as such

What recommendations would you give to someone considering this product?

Evaluating and assessing one's business need is most crucial before finalising the product. Read user reviews in public domain and check for the integration capabilities during trial period

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Brandon S.

  • Role: C-Level
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2025

Been a while since I've fallen in love w/ software

Likeliness to Recommend

10 /10

What differentiates Jobber from other similar products?

For us, it was its ease of use (particularly for older generation users) and the scheduling, marketing, and AI receptionist features/add-ons. It came down to Jobber vs. Housecall Pro, and I just really liked Jobber's UI and thought it would resonate well with my fellow owners and employees. Thankfully, I was right!

What is your favorite aspect of this product?

By far the customer journey. Jobber makes it so easy to move a client from request > quote > job (new feature for us coming from Quickbooks only) > invoice > and, finally, payment. The customization of the quotes and invoices is clutch for our ability to standardize product offerings but customize thereafter, and it's so much easier and nicer-looking than Quickbooks.

What do you dislike most about this product?

I still think the mobile app has a ways to go to be useful for the admin. Clearly, the app was initially built as a field tool - which I agree with this decision. However, it would be nice to be able to do more with quotes, jobs, invoices, and more as a super user as these items aren't as intuitive. Still, it's a strong app that I'm not mad about.

What recommendations would you give to someone considering this product?

Don't overthink your options and just trial the program. You'll quickly find that it has a lot more features than you probably realized initially, and hopefully it'll be a great fit for you and your business. If not, you're not out any money (or even much money if you choose to pay for a month). It integrates really well with Quickbooks and other programs. So, if you're considering leaving Quickbooks, my recommendation is to continue to use QB for expense reconciliation and profit/loss reports (and payroll, of course, if you use it for that, too), but manage all-things-customers in Jobber!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Jobber Comparisons

Visit our IT’s Moment: A Technology-First Solution for Uncertain Times Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171