
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Performance Enhancing
- Respectful
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Hierarchical Task Management
Reporting
Resource Management
Retainer Management
Time & Expense Tracking
Email Synchronization & Tracking
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews
Shalini S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jul 2025
Robust Tool for Tracking Work, with Great Flexibil
Likeliness to Recommend
What differentiates Jira from other similar products?
The ability to break down epics into user stories, link related tasks, and visualize progress through boards is especially helpful for managing detailed requirements and dependencies.
What is your favorite aspect of this product?
Its flexibility in configuring workflows, issue types, and custom fields makes it adaptable to different project methodologies and team needs.
What do you dislike most about this product?
Multiple Assignments is missing in JIRA , adding it would be a valuable addition.
What recommendations would you give to someone considering this product?
Jira is a great choice for teams seeking structure and transparency. Pairing it with Confluence enhances documentation and traceability across the project lifecycle.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
SURAJ T.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2025
Review_JIRA
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is very easy to use and understand. The amount/quality/details of the information it holds in the application is amazing. People may tag the people for the task. It provides the task activities and the workflow etc. Very useful product for the project management.
What is your favorite aspect of this product?
The amount and details of the data it may carry in the user interface is fantastic. It is very useful to use, explain, understand, Integrate and implement.
What do you dislike most about this product?
Nothing of this sort
What recommendations would you give to someone considering this product?
Highly recommended for the project managers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Ravinder C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2025
Boosting Productivity and Teamwork
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira distinguishes itself through its robust support for Agile methodologies, particularly Scrum and Kanban, alongside its comprehensive issue tracking and project management capabilities
What is your favorite aspect of this product?
Customization and integration
What do you dislike most about this product?
Complexity, steep learning curve, and potential for being overkill for smaller projects
What recommendations would you give to someone considering this product?
The primary recommendation is to embrace its flexibility and focus on tailoring it to specific needs rather than trying to fit existing processes into a rigid structure.
Pros
- Continually Improving Product
- Reliable
- Helps Innovate
- Enables Productivity