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Hubspot Live Chat Logo
Hubspot Live Chat Logo
HubSpot

Hubspot Live Chat

8.0 /10
Category
Hubspot Live Chat
8.0 /10

What is Hubspot Live Chat?

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.

Company Details


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Awards & Recognition

Hubspot Live Chat won the following awards in the Chatbots category

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Hubspot Live Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hubspot Live Chat.

87 Likeliness to Recommend

1
Since last award

90 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hubspot Live Chat?

0% Negative
12% Neutral
88% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Friendly Negotiation

Feature Ratings

Average 86

Workflow Processing

94

Translation

91

Multi-channel

91

Learning and Adaptability

91

Scheduled Availability

88

Integration With CRM

88

Leads Generation

88

Personalized Service

85

Knowledgebase

84

Application Programming Interface

81

Voice or Text Input

80

Vendor Capability Ratings

Average 79

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

83

Quality of Features

83

Business Value Created

81

Ease of Implementation

80

Breadth of Features

79

Ease of Data Integration

78

Ease of Customization

76

Vendor Support

75

Ease of IT Administration

75

Usability and Intuitiveness

75

Hubspot Live Chat Reviews

Lily M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Very efficient platform

Likeliness to Recommend

9 /10

What differentiates Hubspot Live Chat from other similar products?

Very customizable

What is your favorite aspect of this product?

you can custom it to prospects

What do you dislike most about this product?

nothing really

What recommendations would you give to someone considering this product?

good for prospects

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Fair

Sheila K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2022

We love our ChatBot!

Likeliness to Recommend

9 /10

What differentiates Hubspot Live Chat from other similar products?

We haven't weighed out too many other options but its great that it all integrates with our normal CRM.

What is your favorite aspect of this product?

The reporting

What do you dislike most about this product?

Nothing at all. I really like Hubspot products!

What recommendations would you give to someone considering this product?

Definitely purchase!

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Abbie L.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Good feature but needs work

Likeliness to Recommend

8 /10

What differentiates Hubspot Live Chat from other similar products?

It is a live form of communication which is quite good if the customer is at work and can't phone and they just want to ask a few questions.

What is your favorite aspect of this product?

It is easy to use and you can input the data quite easy using the tools provided incase the chat does glitch or goes off you still ensure the data from the customer is there.

What do you dislike most about this product?

It is sometimes slow and glitches, texting or chatting with a customer can sometimes bring the wrong impression virtually so I still do prefer just to call or speak in person.

What recommendations would you give to someone considering this product?

Learn properly how to use the feature to your advantage .

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Wastes Time

Most Popular Hubspot Live Chat Comparisons

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