What is Hubspot Live Chat?
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
2
Since last award
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hubspot Live Chat?
Pros
- Friendly Negotiation
- Trustworthy
- Enables Productivity
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Integration With CRM
Leads Generation
Scheduled Availability
Learning and Adaptability
Knowledgebase
Multi-channel
Personalized Service
Application Programming Interface
Natural Language Processing
Voice or Text Input
Vendor Capability Ratings
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Hubspot Live Chat Reviews
Lagan S.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Mar 2023
Easy to use. Liked it. More solution driven
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
Was quick at its responses
What is your favorite aspect of this product?
The connectivity. Of staying connected
What do you dislike most about this product?
Had used it long back so. Nothing yet.
What recommendations would you give to someone considering this product?
The responses can be better. More solution drive
Pros
- Helps Innovate
- Includes Product Enhancements
- Continually Improving Product
- Reliable
Albert R.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
A tool for current care
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
Unlike other ways of serving customers, this customer service system has allowed business websites to be a more accessible path to solving problems or customer concerns. It is well recognized for being easy to deploy and implement.
What is your favorite aspect of this product?
What I like about this site is its ease, it is the type of tool that connects customers and operators more efficiently without having to use complicated systems, it understands the need for companies to find tools that allow them to be connected with customers in all places allowing to be more precise in what the clients want
What do you dislike most about this product?
There are no changes I've seen in the tool that need to be made.
What recommendations would you give to someone considering this product?
Allows customers to feel cared for
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Ruben S.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Feb 2023
The integration with the CRM is the best
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
The integration with the CRM and you can use it for free (the CRM and the chatbot) and you can track there your leads; it also is easy to install on your website, and all the functionalities that it offers are great, like, scheduling the times that the users are available when the user is not available will send an automatic response and will send you an email. You can respond from there and another free functionality.
What is your favorite aspect of this product?
Have a free version that is so complete in different functionalities
What do you dislike most about this product?
Nothing is almost perfect.
What recommendations would you give to someone considering this product?
To implement in your website ASAP, to track the traffic and leads for your website.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
