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Helcim Inc.

Helcim

7.5 /10
Category
Helcim
7.5 /10

What is Helcim?

Helcim provides Canadian & American businesses an opportunity to accept credit card payments at affordable & transparent rates. A wide range of online, ecommerce, cloud-based, mobile & retail payment platforms allows Helcim to offer a total payments solution.

Company Details


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Awards & Recognition

Helcim won the following awards in the Payment Processing category

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Helcim Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Helcim.

95 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Helcim?

0% Negative
10% Neutral
90% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Fair
  • Client's Interest First

Feature Ratings

Average 89

Credit Card Processing

95

Security

94

POS Verification

92

POS Integration

90

Digital Wallet Integration

86

Customer Support

86

Mobile Payments

85

Recurring Payments

85

Reporting Analytics

84

Multi Currency

80

E-Commerce Integration

79

Vendor Capability Ratings

Average 82

Ease of Implementation

96

Ease of IT Administration

86

Breadth of Features

85

Quality of Features

85

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Business Value Created

81

Vendor Support

81

Availability and Quality of Training

79

Ease of Customization

70

Helcim Reviews

Mariah M.

  • Role: Sales Marketing
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Simple & intuitive. Easy to learn!

Likeliness to Recommend

10 /10

What differentiates Helcim from other similar products?

It's easy to use, much more simple than other options.

What is your favorite aspect of this product?

The simple use and ease of use. It works perfectly 99% of the time.

What do you dislike most about this product?

The color scheme isn't my favorite. Sometimes things can get lost if not done perfectly.

What recommendations would you give to someone considering this product?

Make sure whoever is using it pays great attention to detail

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Hideo A.

  • Role: Consultant
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

does not require a monthly fee

Likeliness to Recommend

10 /10

What differentiates Helcim from other similar products?

I learn a lot about a variety of industries, without being forced to choose a specialty. Additionally, having built a business around the private equity community, the company has an impressive list of clients. Great team, great leadership, great is a trading service provider known for its subscription based pricing, transparency, and 0% margin on interchange fees. It is a good option for medium or large companies that are processing a decent amount of monthly sales. Helcim's clients do not require a monthly fee.

What is your favorite aspect of this product?

The company's technology connects to mobile devices, allowing companies to call and charge customers quickly and easily. The POS software is free to use; you only pay when you accept the payment. The transaction fee depends on the hardware product you are using. Like Stax, helcim offers a variety of different options, includes many free features, and has no hidden fees.

What do you dislike most about this product?

Work-life balance is always a challenge in consulting. helcim is better than most but can still be tough Not a good option for businesses with low sales. While the transparent monthly subscription fee may be beneficial for some, it can also be difficult if you are on the smaller end of the business spectrum. If you process a lower volume of monthly sales, the amount you save may not be enough to offset the subscription fee.

What recommendations would you give to someone considering this product?

Instead, it only charges businesses a processing fee, starting at 0.3% plus eight cents on top of interchange fees. For a monthly subscription fee (no contract required), users receive the payment terminal of their choice, as well as Helcim Pay, Stax's integrated payment platform. This platform, included with all your terminal solutions, has features like custom reporting, statements, billing, inventory, and access to a customer success team at no additional cost.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Richy S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Helcim payment reader

Likeliness to Recommend

9 /10

What differentiates Helcim from other similar products?

The main difference that we can find in Helcim is that its rates are very accessible, so I can have the credit card payment service at a fairly reasonable price. I have used Helcim for a long time, and it has always provided an excellent service, and that gives me security to be able to use it, both for me to make a purchase and pay with the system, as well as to use the service to manage the payments of the company that they want to do with credit cards. Helcim, can be a great ally as a credit card reader, so I can not worry about this issue.

What is your favorite aspect of this product?

My favorite feature of this platform is its great management capacity. The truth is that the technical support team has always been available to help when I have had a problem, or when there is a process that I do not know. I like that I have everything in a single payment method, so I can have the debit and credit card service in my company or I can suggest it to a third party and I know that its implementation will not be a tedious process, but that it will quickly be the service installed and available for use.

What do you dislike most about this product?

Like many of the programs of this style, its configuration process can be complicated, so I consider that they should make more informative material, either online as videos or digital articles, and this material would provide all customers with more knowledge about it. system and therefore help the community to use it correctly.

What recommendations would you give to someone considering this product?

The Helcim system has never presented me with problems, and when I have had any doubts about any aspect, the service they provide to help the user is quite fast, that is why I recommend Helcim, since it can be very helpful to establish businesses or companies and your payment system will be safe with them. I dare say that it is one of the platforms with the highest guarantees and helps you increase your income.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
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