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Google Chat Logo
Google Chat Logo
Google

Google Chat

8.7 /10
Category
Google Chat
8.7 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

86 Likeliness to Recommend

92 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Respectful

Feature Ratings

Average 83

Instant Messaging

89

Notifications

85

File Sharing Collaboration

84

Search

82

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

81

Availability and Quality of Training

79

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Vendor Support

78

Breadth of Features

78

Google Chat Reviews

Nutritionist Rangoli J.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Good basic product for simple communication

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

Google Chat differentiates itself with deep integration into the Google Workspace ecosystem, enabling seamless collaboration with Gmail, Google Drive, and Google Calendar. It offers a streamlined, user-friendly interface focused on simplicity and ease of use. Google Chat provides real-time messaging with threaded conversations for organized discussions and integrates directly with Google Meet for video conferencing.

What is your favorite aspect of this product?

Google suite integration, and third party api integration

What do you dislike most about this product?

Google Chat is often criticized for its limited third-party integrations and lack of advanced features like task management and video meeting breakout rooms. The simplistic interface can feel overly basic for power users, and the notification system sometimes fails to adequately highlight important messages, reducing overall effectiveness for team collaboration.

What recommendations would you give to someone considering this product?

Consider Google Chat for its seamless integration with Google Workspace, especially if your team already uses Gmail and Google Drive. Leverage its simplicity for quick messaging and basic collaboration. However, assess your need for advanced features like third-party integrations and comprehensive task management before committing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features
  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2024

Fresh and easy to use. Increases daily quality

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Trustworthy
  • Acts with Integrity
  • Enables Productivity

Burhan Uddin N.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2024

"User-Friendly and Integrates Well"

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google Chat differentiates itself from other similar products through several key features: Seamless Integration with Google Workspace: Google Chat integrates effortlessly with other Google Workspace (formerly G Suite) apps such as Gmail, Google Drive, Google Meet, and Google Calendar, creating a cohesive and efficient ecosystem for productivity and collaboration.

What is your favorite aspect of this product?

My favorite aspect of Google Chat is its seamless integration with Google Workspace. This integration enables users to effortlessly collaborate across various Google services such as Gmail, Google Drive, Google Meet, and Google Calendar, enhancing productivity and providing a unified, streamlined experience for managing tasks and communication within a single ecosystem.

What do you dislike most about this product?

What I dislike most about Google Chat is its limited advanced features compared to some competitors. While it covers basic messaging and collaboration needs effectively, it lacks some of the more sophisticated tools and customization options found in other chat platforms, which can limit its appeal for users seeking more robust functionality.

What recommendations would you give to someone considering this product?

If you are considering Google Chat, here are some recommendations: Evaluate Your Existing Tools: Consider how well Google Chat integrates with the tools you already use, particularly if you are already using Google Workspace. The seamless integration can significantly enhance productivity.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Chat Comparisons

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