What is Glassbox?
Glassbox empowers organizations to create frictionless digital journeys for their customers. Our digital experience analytics platform works in real time, across mobile apps and websites, to accelerate customer loyalty and business growth.
Company Details
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Get AssistanceGlassbox Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
83 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Glassbox?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobile Functionality
Device and Browser Analytics
API Framework
Analytics and Reporting
Data Management
Conversion Analysis
Data Warehousing
Marketing Analytics
Data Integrity
Audience Segmentation
Data Analysis and Survey Function
Vendor Capability Ratings
Availability and Quality of Training
Quality of Features
Ease of Implementation
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of Customization
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Glassbox Reviews
Vivaan D.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2026
A Smarter Way to Understand Customer Behavior
Likeliness to Recommend
What differentiates Glassbox from other similar products?
A truly sets Glassbox apart is its ability to capture absolutely every single digital interaction without any sampling, which gives me a complete picture of the customer experience across both web and mobile apps, and furthermore the platform automatically stitches together the entire journey across sessions and devices so I can finally see the full path someone takes instead of disconnected fragments that leave me guessing.
What is your favorite aspect of this product?
My favorite aspect by far is the struggle analytics combined with the session replay that lets me instantly jump from a high-level alert like a spike in rage clicks straight into watching the exact moment a user got frustrated, and that also surfaces dead clicks and other friction signals I never even knew to look for, which has completely changed how we prioritize fixes.
What do you dislike most about this product?
I occasionally find the sheer volume of captured data a bit overwhelming and the search filters could be a touch more intuitive when I’m looking for very specific micro-interactions, but it’s a minor thing that doesn’t really get in the way once you get used to it.
What recommendations would you give to someone considering this product?
My advice would be to not just turn it on and wait for alerts, but spend your first week actively watching high-exit page replays and you’ll uncover UX issues that your surveys never would have told you about, and then let the automated struggle detection keep watch for you afterwards.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Arora S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Aug 2023
Detailed Reporting
Likeliness to Recommend
What differentiates Glassbox from other similar products?
You are not required to tag the elements so the search is much more easy and accurate
What is your favorite aspect of this product?
The journey map is very powerfull
What do you dislike most about this product?
there is a steep learning curve
What recommendations would you give to someone considering this product?
work with the product and marketing team as this solution addresses many challenges across different groups
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Ritu C.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2023
My review for Glassbox
Likeliness to Recommend
What differentiates Glassbox from other similar products?
User-friendly interface of Glassbox puts it at top of all other similar products
What is your favorite aspect of this product?
Always updating features of Glassbox is my favourite aspect
What do you dislike most about this product?
Tagging elements and pages
What recommendations would you give to someone considering this product?
Its a very nice application, you should try using it
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity