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EmploymentHero

Employment Hero

Composite Score

8.3 /10

CX Score

8.4 /10

37 Reviews Write a Review

What is Employment Hero?

Employment Hero (formerly Humi) is an all-in-one platform for Payroll, HR, Benefits & Hiring. From hired to retired – and everything in between, Employment Hero is a leading HR, recruitment, payroll and employee engagement platform. Offering employment software, solutions and services across the United Kingdom, Australia, New Zealand, Singapore , Malaysia and Canada.

Company Details

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Awards & Recognition

Employment Hero won the following awards in the Human Capital Management - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

10 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

3 Top Rated Features

2023

Employment Hero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Employment Hero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

94 Plan to Renew

3
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Employment Hero?

0% Negative

0% Neutral

100% Positive

Pros

Efficient Service
Effective Service
Fair
Includes Product Enhancements

Feature Ratings

Average 85

Leave Management

Employee Record

Position Management

Payroll Administration

Time and Attendance

Talent Management

Benefits Administration

Talent Acquisition

Reporting and Analytics

Scheduling

Workforce Planning

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Ease of IT Administration

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Employment Hero Screenshots

Employment Hero Reviews

Role: Finance
Industry: Other
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted May 2024

Easy to use and amazing customer service

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jamie R.

Role: Human Resources
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Everything all in one place

Likeliness to Recommend

10 /10

What differentiates Employment Hero from other similar products?

Everything all in one spot; Recruitment, Onboarding, Scheduling, payroll!

What is your favorite aspect of this product?

File Management

What do you dislike most about this product?

it is still growing and they actively take suggestions, but 155 characters including spaces for interview questions is a bit off

What recommendations would you give to someone considering this product?

If you operate in Canada, this is the product for you

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Finance
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2024

Very easy to use and great support

Likeliness to Recommend

9 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Latest Research

Employment Hero

What is Employment Hero?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Employment Hero Ratings

91 Likeliness to Recommend

1 Since last award

94 Plan to Renew

3 Since last award

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Employment Hero?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Scheduling Includes unloading, delivery, goods issue, and loading date. Integrates shipping, transportation, and receiving calendars and determines scheduling direction.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Employment Hero Screenshots

Employee profile

People directory

Time off in employee profile

Run payroll

Time tracking timesheet approval

Recruiting job postings

Performance reviews

Employment Hero Reviews

Easy to use and amazing customer service

Likeliness to Recommend

Pros

Jamie R.

Everything all in one place

Likeliness to Recommend

Pros

Very easy to use and great support

Likeliness to Recommend

Pros

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Title

1
Since last award

3
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2
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Feature Ratings

Leave Management

Employee Record

Position Management

Payroll Administration

Time and Attendance

Talent Management

Benefits Administration

Talent Acquisition

Reporting and Analytics

Scheduling

Workforce Planning

Vendor Capability Ratings

Usability and Intuitiveness

Vendor Support

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Ease of IT Administration

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features