Employment Hero Customer Reviews 2026

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Employment Hero

Composite Score

7.3 /10

CX Score

7.6 /10

8 Reviews Write a Review

What is Employment Hero?

Employment Hero (formerly Humi) is an all-in-one platform for Payroll, HR, Benefits & Hiring. From hired to retired – and everything in between, Employment Hero is a leading HR, recruitment, payroll and employee engagement platform. Offering employment software, solutions and services across the United Kingdom, Australia, New Zealand, Singapore , Malaysia and Canada.

Company Details

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Employment Hero Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Employment Hero?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 80

Talent Acquisition

Employee Engagement

Onboarding Offboarding

Collaboration

Performance Management

Learning and Development

Career Pathing

Succession Planning

Rewards Recognition

Compensation Management

Wellness

Vendor Capability Ratings

Average 80

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement

Also Featured in...

Human Capital Management - Midmarket

Score 8.0

View Employment Hero in this category (opens in a new tab)

Employment Hero Screenshots

Employment Hero Reviews

Wajeeha M.

Role: Human Resources
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

easy to use and cost effective

Likeliness to Recommend

10 /10

What differentiates Employment Hero from other similar products?

ease of use and cost

What is your favorite aspect of this product?

its super intuitive

What do you dislike most about this product?

no app for people outside of Canada

What recommendations would you give to someone considering this product?

the features are limited but easy to use if you need an advanced ATS or detailed performance review features then you will have to reconsider

Pros

Trustworthy
Efficient Service
Effective Service
Caring

blake k.

Role: Finance
Industry: Recreation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use and easy to implement!

Likeliness to Recommend

8 /10

What differentiates Employment Hero from other similar products?

Humi at the time of purchase had had the best price, was full usable as a Canadian business and allowed for multiple payroll frequencies.

What is your favorite aspect of this product?

The recruiting portal.

What do you dislike most about this product?

Still some features that we have to find work arounds for a seasonal business.

What recommendations would you give to someone considering this product?

I would 100% recommend Humi.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: Human Resources
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2024

Great Product, Great Support

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Helps Innovate
Reliable
Trustworthy

Employment Hero

What is Employment Hero?

Company Details

Need Assistance?

Employment Hero Ratings

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Employment Hero?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Career Pathing Ability to map and communicate standard employee career paths.

Succession Planning Software contains employee succession planning functionality.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Compensation Management Software provides ability to track and measure employee compensation

Wellness Ability to track and manage employee wellness programs and their usage

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Human Capital Management - Midmarket

Employment Hero Screenshots

Employee profile

People directory

Time off in employee profile

Run payroll

Time tracking timesheet approval

Recruiting job postings

Performance reviews

Employment Hero Reviews

Wajeeha M.

easy to use and cost effective

Likeliness to Recommend

Pros

blake k.

Easy to use and easy to implement!

Likeliness to Recommend

Pros

Great Product, Great Support

Likeliness to Recommend

Pros

Schedule Your Call

Feature Ratings

Talent Acquisition

Employee Engagement

Onboarding Offboarding

Collaboration

Performance Management

Learning and Development

Career Pathing

Succession Planning

Rewards Recognition

Compensation Management

Wellness

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Business Value Created

Quality of Features

Product Strategy and Rate of Improvement