What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Helps Innovate
- Respectful
- Includes Product Enhancements
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Personalized Service
Voice or Text Input
Leads Generation
Scheduled Availability
Application Programming Interface
Translation
Workflow Processing
Wayfinding
Multi-channel
Knowledgebase
Integration With CRM
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
Drift Conversation Cloud Reviews
Nelly W.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted May 2022
Best Chatbot For Business
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
What makes Drift unique is that it connects your business with best leads in real-time.
What is your favorite aspect of this product?
This is a great chatbot considering it's easy to use It's affordable and connects business with best leads. It makes conversations easy It's a great chatbot
What do you dislike most about this product?
The software has been great and with no flaws
What recommendations would you give to someone considering this product?
Well, Drift is a great tool and I recommend it both as a chatbot and marketing tool.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Abhisek P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Perfect chatbot to engage our website visitors
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Brand value; Years of expertise
What is your favorite aspect of this product?
Automated workflows and customized playbooks
What do you dislike most about this product?
User interface could be a made bit more user friendly
What recommendations would you give to someone considering this product?
Perfect companion to track website visitors activity - so if you have budget, this is a great tool to have
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Trevor A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Easy to use, plenty of options
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Drift is incredibly easy to set up and program. We have it configured to answer common questions and then, based upon those answers, route the user to the appropriate sales channel. The fact that we can do this based on page type and other user characteristics makes it much more flexible than some of the other bot platforms in the wild right now.
What is your favorite aspect of this product?
Installing and updating Drift is so simple that it's truly a no-brainer. While you can spend forever customizing and managing it (if you want to), the fact that you don't have to take forever to get it up and running is a real treat.
What do you dislike most about this product?
We tried using the Drift Fast lane feature to better organize our sales leads as well, and we found that product to be pretty unreliable and clunky. While the idea behind it was good, the functionality wasn't great and the support was lackluster.
What recommendations would you give to someone considering this product?
While some may think the biggest competitor to Drift is another chat bot, I actually think the biggest competitor is a live chat system or no chatbot at all. There's so many ways to try and harvest leads nowadays that the 'right choice' really depends on the business. A live chat is undoubtedly better customer service, and something that can be done somewhat easily for smaller companies. But for a large company like ours, the bot was the only scalable solution, and that made it right for us.
Pros
- Respectful
- Friendly Negotiation
- Caring
- Over Delivered
Cons
- Less Reliable
- Less Productive
- Commodity Features
