What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Helps Innovate
- Respectful
- Includes Product Enhancements
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Personalized Service
Voice or Text Input
Leads Generation
Scheduled Availability
Application Programming Interface
Translation
Workflow Processing
Wayfinding
Multi-channel
Knowledgebase
Integration With CRM
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Ease of Customization
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
Drift Conversation Cloud Reviews
Shiko J.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Fantastic Product!
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
The personalized service enabled by the software helps in target marketing
What is your favorite aspect of this product?
The intuitiveness of the product Highly scalable due to the cloud
What do you dislike most about this product?
Everything satisfies my needs. Nothing to dislike!
What recommendations would you give to someone considering this product?
This software is upscale and offers amazing ROI.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Jeremee P.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2022
"Very effective tool with great features."
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Drift is not like other programs in that it is simple to use, but it does offer a wide variety of configuration options. These options enable us to get the most out of our live chat interactions.
What is your favorite aspect of this product?
The chatbot, email, and AI tool that is Drift is an incredible resource for sales and marketing organizations. On our website, we make use of Drift to encourage users to engage in conversation with us, and our primary objective is to turn these conversations into opportunities and meetings. Drift's chat tool really helps to speed up this process by eliminating the form, asking a few key questions to get information from the user, and then routing directly to a live representative for support right away.
What do you dislike most about this product?
There are frequently errors on the platform because it is a tool that enables users to personalize a large number of different aspects and connect to a wide variety of other platforms. On occasion, the bot might not route leads appropriately to our representatives; on other occasions, the platform would experience technical difficulties or fail to sync properly with our other systems. The support crew is responsive and helpful throughout these situations; but, it can be definitely challenging when we don't get an update on the timeline of when the bug will be fixed, or how we can prevent certain things from happening in the first place.
What recommendations would you give to someone considering this product?
This software comes highly recommended by me due to the fact that it is a fantastic chatbot, email, and AI solution for sales and marketing organizations.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Helps Innovate
Jessica S.
- Role: Human Resources
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Nov 2022
A great chatbot tool with good integration
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
The conversational marketing tool Drift is fantastic. Facilitates instantaneous communication between your company and potential buyers/customers. I really like how you can tailor your message to specific users or websites they are now exploring. Undoubtedly among the finest customer service departments I've ever encountered.
What is your favorite aspect of this product?
When reaching out to new clients and prospects, it is very helpful to know which parts of our product to focus on. The ability to tailor pitch and communication to each individual account offers us a competitive edge in sales. My observations have led me to the conclusion that the inbound sales team at our company makes the most effective use of Drift for the purpose of following up with and targeting clients who are actively engaged on our website searching for solutions.
What do you dislike most about this product?
In many cases, it does not give us the right information about the prospects. If a prospect has left their firm, for example, their location and account information may no longer be up to date. Troubleshooting a malfunctioning setup can be a daunting task.
What recommendations would you give to someone considering this product?
Drift is our go-to tool for handling and generating leads from other sources. We utilize Drift to keep tabs on how people are using our website and we also have their chat tool set up there. Customers and potential customers can utilize the live chat tool to ask us questions, schedule demos, and research certain topics. We can see who visited our site, when they visited, and what pages they viewed thanks to the website tracking.
Pros
- Enables Productivity
- Efficient Service
- Security Protects
- Helps Innovate
