What is Dialogflow?
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialogflow?
Pros
- Saves Time
- Reliable
- Security Protects
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Knowledgebase
Multi-channel
Natural Language Processing
Scheduled Availability
Application Programming Interface
Workflow Processing
Learning and Adaptability
Personalized Service
Voice or Text Input
Wayfinding
Leads Generation
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
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Dialogflow Reviews
Ritika N.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2022
Can use as a benchmark but not final asnwer
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
Ease of use
What is your favorite aspect of this product?
The UI is intuitive
What do you dislike most about this product?
Does not give correct answers always
What recommendations would you give to someone considering this product?
Can use as a great baseline
Pros
- Reliable
- Saves Time
- Respectful
- Client Friendly Policies
Siddharth K.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Best in class NLP, Multichannel support. Low cost
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
Dialogflow has quite some amazing features. Following are the list of features that differentiates Dialogflow: Multilingual support: engage with your global user/customer base with support for over 30+ languages Analytics: gain insights into agent performance and customer engagements Prebuilt agents: accelerate time to production with a library of agents prepared for common use cases Supplemental questions: handle deviations in conversations, then gracefully return to the main flow Visual flow builder: quickly see, understand, edit, and share work with interactive flow visualizations
What is your favorite aspect of this product?
That Dialogflow supports Omnichannel integration. which means build once, deploy across your contact center and digital channels. WIth this the virtual agent has to be built once for all the use cases and can be replciated as is for all channels together
What do you dislike most about this product?
Some inputs aren't properly recorded, and agent education occasionally doesn't begin when modifications are being saved for agents. The lack of an interface for managing the conversational logics is the element of Dialogflow ES that I like the least. Even though most of the integrations are supported there are still certain key platforms like Whatsapp, Teams, etc that are not available directly.
What recommendations would you give to someone considering this product?
Should definitely try moving ahead with Dialogflow. Dialogflow is really good at understanding the user with Google’s AI. But the hard part of Dialogflow is creating chatbot flows, making a personalized conversation and storing user information. The list price for Dialogdlow is available on the Google cloud website and I would recommend going through the same to get an idea of the charges
Pros
- Helps Innovate
- Enables Productivity
- Saves Time
- Client Friendly Policies
Daniel E.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Oct 2022
"Excellent chatbot tool."
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
The number of languages that may be used with this application is significantly lower than that of other programs.
What is your favorite aspect of this product?
Dialogflow is an excellent chatbot-building tool with a simple and powerful user interface. It simplifies the creation of chatbots because to its extensive library of pre-built agents and training words.
What do you dislike most about this product?
When the chatbot is ready for live deployment, further integrations can be added. Aside from this, I have no further complaints about the platform because it achieves what it sets out to do.
What recommendations would you give to someone considering this product?
This application comes highly recommended by me due to the fact that it is incredibly simple to operate and can be incorporated into a variety of different social networks.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Caring
