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Kaseya Limited

Datto RMM

7.8 / 10
Category
Datto RMM
7.8 / 10

What is Datto RMM?

Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.

Company Details


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Awards & Recognition

Datto RMM won the following awards in the Remote Monitoring and Management category

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Datto RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datto RMM.

89 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datto RMM?

0% Negative
9% Neutral
91% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Real User Monitoring

90

Network Management

87

Patch Management

86

Remote NOC, SOC, Helpdesk Integration

86

Support for IoT Devices

86

Process Automation

86

Discovery

86

Remote Control

84

Endpoint Backup

82

Ransomware Recovery and Removal

81

Anti Malware Signature Detection

81

Vendor Capability Ratings

Average 83

Ease of IT Administration

100

Ease of Implementation

94

Breadth of Features

91

Availability and Quality of Training

90

Ease of Customization

90

Ease of Data Integration

87

Usability and Intuitiveness

87

Quality of Features

84

Vendor Support

83

Business Value Created

79

Product Strategy and Rate of Improvement

76

Datto RMM Reviews

MOHAMED D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

A decent product from Datto

Likeliness to Recommend

9 / 10

What differentiates Datto RMM from other similar products?

Datto has tools for ticketing system, backup etc. from Datto itself.

What is your favorite aspect of this product?

The GUI of the new version is very user friendly and attractive.

What do you dislike most about this product?

Integration with the third-party apps/tools.

What recommendations would you give to someone considering this product?

It would be great if it is more light weight.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Parmjit S.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Not bad ; same as like all others RMM in market

Likeliness to Recommend

8 / 10

What differentiates Datto RMM from other similar products?

It has same as they all are built on same platforms

What is your favorite aspect of this product?

nothing much it just do what it is supposed to

What do you dislike most about this product?

not much features for management

What recommendations would you give to someone considering this product?

it is okay to use

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Vendor's Interest First
  • Less Generous

vaishnavi u.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

Robust Remote Monitoring and Management Solution

Likeliness to Recommend

10 / 10

What differentiates Datto RMM from other similar products?

Datto RMM includes a number of features to help protect your customers from ransomware, such as file backups, real-time monitoring, and automated remediation.

What is your favorite aspect of this product?

My favorite aspect of Datto RMM is its solution uses industry-standard encryption and security protocols to protect your data.

What do you dislike most about this product?

The scripting feature can be difficult to use and can sometimes cause errors.

What recommendations would you give to someone considering this product?

i will recommend this to it companies

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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