What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
1
Since last award
87 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+70 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Reliable
- Respectful
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Security
Task Management and Workflow
Resource Management
Auditability
Project Management
Team Collaboration
Expense Detail Tracking
Time Management
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Business Value Created
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Bryen H.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Nov 2021
Great product, does what it says on the tin.
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Integration and menu.
What is your favorite aspect of this product?
Ticket details
What do you dislike most about this product?
Reporting functions.
What recommendations would you give to someone considering this product?
I would recommend this, as it does what it is meant to do.
Pros
- Friendly Negotiation
- Efficient Service
- Effective Service
- Respectful
Cons
- Vendor Friendly Policies
- Slower Product Innovation
- Less Productive
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Easy system to use
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Nov 2021
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity