What is ConnectWise PSA?
Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
1
Since last award
87 Plan to Renew
2
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+70 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise PSA?
Pros
- Reliable
- Respectful
- Efficient Service
- Fair
Cons
- Slower Product Innovation
- Leverages Incumbent Status
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Security
Task Management and Workflow
Resource Management
Auditability
Project Management
Team Collaboration
Expense Detail Tracking
Time Management
Knowledgebase
Reporting
Process Automation
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Business Value Created
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
ConnectWise PSA Reviews
Craig S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Easy to use and a well trusted name
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
It keeps things well organized if you use it right. You can really go all out and make it your own. Whereas others have limitations, ConnectWise is the king of ticketing systems. I love working in it on a daily basis.
What is your favorite aspect of this product?
The workflows you can use to automate processes are easy to do and save a ton of time!
What do you dislike most about this product?
I need dark mode! I have to use a browser extension for it but man do I wish it had dark mode by default.
What recommendations would you give to someone considering this product?
ConnectWise is a bit pricey but if you're more than a few people or if you plan to grow you should for sure use ConnectWise, you'll be happy you did.
Pros
- Efficient Service
- Saves Time
- Respectful
- Altruistic
Cons
- Less Caring
- Vendor Friendly Policies
- Under Delivered
Luke M.
- Role: Operations
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Easy to use, great product
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
Simple to use once you get going with it
What is your favorite aspect of this product?
Easy to manage customer tickets
What do you dislike most about this product?
Sometimes the stocking system can be difficult to get around. Mobile app also can be faffy
What recommendations would you give to someone considering this product?
Give it a go, would recommend upgrading the app though
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Fair
Eric M. P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Fantastic product but needs to adapt to times
Likeliness to Recommend
What differentiates ConnectWise PSA from other similar products?
The care that the ConnectWise Manage team has for its users are unmatched with any other companies in similar verticals that I've worked with before. They constantly have a service team ready for any help or issues that you might have and their proactive approach ensures that you'll always be taken care of, as opposed to reactive or ignored help when you need it best.
What is your favorite aspect of this product?
The functionality of the system can allow for collaboration between yourself and your team in a way that saves time and efficiency on multiple levels. You can assign to teammates and allow for needs and processes to be interactive with your own calendar and email needs. Nothing will be missed in this system.
What do you dislike most about this product?
The hardest part of this product is the inability to adapt. It hasn't changed or been altered much recently and while it still achieves what I'm looking for, so adaption and new features would be great.
What recommendations would you give to someone considering this product?
I would highly recommend taking advantage of the service and support staff that is offered prior to and during use. Their team is professional and it's better to get ahead of understanding the system than having to be reactive to the system.
Pros
- Reliable
- Transparent
- Enables Productivity
- Trustworthy
Cons
- Slower Product Innovation
- Wastes Time
- Vendor Friendly Policies
