What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
99 Plan to Renew
89 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Document Management
Resource Management
Planning and Scheduling
Reporting
Workflow Management
Time & Expense Tracking
Hierarchical Task Management
Dependency and Milestone Tracking
Budget Management
Mobile Access
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
Vendor Support
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Confluence Reviews
Sundary N.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2026
Definitely Go-ahead.
Likeliness to Recommend
What differentiates Confluence from other similar products?
It integration with Jira & other Atlassian tools. Mainly it Organized space & page hierarchy for the team documentation and easy to create & collaborate on documents in real time and it has good templates for various use cases and I like the search functionality across pages and spaces.
What is your favorite aspect of this product?
Mainly my favourite Space and page hierarchy and the collaboration
What do you dislike most about this product?
Sometimes unexpected down happen that's is the own i dislike as of now I faced
What recommendations would you give to someone considering this product?
It is user friendly and structured manner compared to other tools
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mark A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2026
A Reliable Team Collaboration Tool.
Likeliness to Recommend
What differentiates Confluence from other similar products?
What differentiates Confluence is that it makes it very easy for us to organize pages like a tree. I am able to create a page for each of my features and then place them under each other according to the project. In Notepad, this organization is not as clear and the users can easily lost track due to mismanagement.
What is your favorite aspect of this product?
My favorite feature is the part where the templates acts super resourceful for us. I am also able to customize templates for my team that has everything pre-written, the goal, user story, acceptance criteria, etc. Whenever we have to start a new project, I copy this template and just fill in the new stuff. It has saved me tons of time from setting things up from scratch every time I have to get onto a new project. This feature has quadrupled my productivity and my team is happy because everyone works in the same pattern.
What do you dislike most about this product?
The most dislike thing about this product is that when a lot of people work at the same time in Confluence, the page automatically refreshes and my cursor flies away. I'm writing somewhere and suddenly everything disappears. Then I have to find that place again. It's a very annoying problem especially when I'm close to a deadline.
What recommendations would you give to someone considering this product?
My recommendation is to first migrate all your old Word documents to Confluence but not all in one week, start from three or four pages a day. Create few basic templates for your team otherwise everyone will write on their own which is gonna distort your whole working in the longer run.
Pros
- Enables Productivity
- Effective Service
- Inspires Innovation
- Saves Time
Vikram P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2026
A strong option to create a backend knowledge base
Likeliness to Recommend
What differentiates Confluence from other similar products?
What differentiates this from a standard web site or intranet is the ease of editing. Anyone can tap the edit button and correct a typo or add a new step to any process. This is why it can be seen as even superior-this makes documentation more than just a dormant, dusty pdf but a living document. This allows our manuals to be updated in all regions at the same time, which is crucial for a global company.
What is your favorite aspect of this product?
Really like the new ai rovo integration. It makes it locate info not only from confluence but also from our other apps connected to it. The whiteboards are great for real time user journey mapping with my team too. it feels super slick and current. Creating guest accounts for outside vendors is another big advantage for us.
What do you dislike most about this product?
the layout may seem a little busy with various toggles and switches. which you need to take a while to get the lay of the land.
What recommendations would you give to someone considering this product?
if you are looking for a scalable way of sharing knowledge organisation-wide this is the no-brainer best option on the market.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
