What is Cisco Jabber?
Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
93 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Jabber?
Pros
- Trustworthy
- Client Friendly Policies
- Effective Service
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Instant Messaging
Audio Conferencing VoIP
Video Conferencing
Audio Controls
Virtual Whiteboard
File Transfer
Audio Conferencing Call in Bridge
Facilitator Functions
Screen Share
Application Share
Keyboard Mouse Control
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
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Cisco Jabber Reviews
Anil T.
- Role: Industry Specific Role
- Industry: Machinery
- Involvement: End User of Application
Submitted Nov 2022
excellent calling and instant messaging app.
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
CISCO Jabber is great for internal communication. It is a safe and reliable tool for everyday communication. For ease of use, you can use text and call both options through Jabber. Jabber integration with your Outlook calendar keeps track of all your scheduled meetings.
What is your favorite aspect of this product?
I like about Jabber is its friendly and simple user interface. It so straightforward to do what you need to do. I also like the Secure file sharing and stored chat history with end-to-end encryption.
What do you dislike most about this product?
What I don't like about Cisco Jabber is that it randomly logs me out sometimes. It would also be nice if it was easier to add organization contacts. Also, messages cannot be sent if the peer is offline.
What recommendations would you give to someone considering this product?
Jabber can work in an on-premise or cloud model with MRA or Webex Calling, so you can tailor it to your needs.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Effective Service
Sudhir S.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
A good communication tool for organisations
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
I believe one of the feature which differentiates CISCO Jabber with other competitors is the reputation of the vendor. The vendor has a very mig market size in the industry and the quality of calls both video and audio are still one of the best in the industry.
What is your favorite aspect of this product?
My personal favorite aspect is it's integration with webex and outlook. I can monitor my outlook meetings from the 'Meetings' option of the Jabber tool.
What do you dislike most about this product?
The 'connect to Device' option often slows down and failes to connect. It continues to show - "Looking for a device to pair with" and stays at that for quite some time before either fails or connects.
What recommendations would you give to someone considering this product?
This is pretty handy tool for meeting your communication requirements. Product is highly reliable and easy to use with some good integration.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Juliana M.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2022
Cisco Jabber is the easiest way to stay connected
Likeliness to Recommend
What differentiates Cisco Jabber from other similar products?
We use the program in the company for all communication between employees and employees - customers. Among all the options we saw, this was definitely the best, as it is a very intuitive software, with useful tools such as screen sharing and live chats during video calls.
What is your favorite aspect of this product?
Allows you to record calls and video calls, individual and group, to have a backup and thus not lose important details of the meeting. It also has messaging and chat, which allows us not only to communicate but also to send and receive attachments. The program has a mobile application, which is perfect for taking calls, chats and videos outside the office.
What do you dislike most about this product?
I can't say something I don't like about the program, if I had a complaint, it would be that sometimes it takes a while to load the existing chats and to find the files received, but I guess it's a problem of internet connection failures than problems with the program itself. It might be a bit expensive for some small businesses, but it has worked out quite well for us.
What recommendations would you give to someone considering this product?
Thanks to this program communications between employees have improved considerably, we have a more fluid communication and focused on meeting the objectives. The video calls look perfect and the calls are heard without interruptions, all its functions are very useful and it is an easy to use program.
Pros
- Reliable
- Inspires Innovation
- Caring
- Respectful