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ChurnZero

ChurnZero

Composite Score
7.2 /10
CX Score
7.2 /10
Category
ChurnZero
7.2 /10

What is ChurnZero?

ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.

Company Details


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Awards & Recognition

ChurnZero won the following awards in the Customer Success category

ChurnZero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChurnZero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

78 Plan to Renew

2
Since last award

74 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChurnZero?

7% Negative
14% Neutral
79% Positive

Pros

  • Respectful
  • Transparent
  • Friendly Negotiation
  • Efficient Service

Feature Ratings

Average 76

Surveys and Polling

85

Reporting and Analytics

80

CRM Integration

80

Account Health Tracking

79

Customer Scorecards

77

Onboarding Workflow Management

73

Onboarding Collateral Management

73

Centralized Note Taking

73

Onboarding Portal

72

Vendor Capability Ratings

Average 75

Breadth of Features

87

Business Value Created

79

Ease of IT Administration

78

Quality of Features

78

Product Strategy and Rate of Improvement

77

Vendor Support

76

Usability and Intuitiveness

75

Ease of Customization

74

Ease of Implementation

69

Availability and Quality of Training

68

Ease of Data Integration

66

ChurnZero Reviews

Ellie B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Churnzero is an amazing customer success software.

Likeliness to Recommend

9 /10

What differentiates ChurnZero from other similar products?

ChurnZero is a nice product that has efficient our client experience team’ reach out. We love making plays among ChurnZero to automatize the processes that we used to do by hand. It has cut out tons of work for the cx team. I conjointly love the feature to view all messages sent and received between customers and members of my team. It is a game changer.

What is your favorite aspect of this product?

I like the way that Churn Zero has consolidated our several information sources into one system and surfaced them in such a way to supply valuable insights. From even the first day of using Churn Zero our team was excited to examine things like usage data across all of our shoppers in one place, simply visible and grouped to identify trends, yet as time has passed on, the features have only increased.

What do you dislike most about this product?

There’s a precise level of customization that we don’t have access to despite subscription type and it’s one thing that I think would make the tool even more powerful. Whether it's being able to make our formula fields or the ability to set up grouping functionality in segments, there are several options I'd like to see down the road which I think would make iteration and analysis that much faster.

What recommendations would you give to someone considering this product?

I like the ability of the Journey we can create to stay on course with each client and recognize where we left off with such ease. The dashboards are an incredible tool to utilize and can be customizable. I like everything concerning this platform and how it syncs with alternative tech stacks we presently use.

Pros

  • Reliable
  • Caring
  • Respectful
  • Altruistic

Winston R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Sufficient Marketing Solution.

Likeliness to Recommend

9 /10

What differentiates ChurnZero from other similar products?

ChurnZero brings solid happiness and satisfaction to customers, which allows firms to grow comprehensively.

What is your favorite aspect of this product?

ChurnZer multiplies the business clients, through proper communications streams or capabilities.

What do you dislike most about this product?

ChurnZero is more enticing and it improves on the business sales through proper marketing.

What recommendations would you give to someone considering this product?

ChurnZero is a well maintained engagement platform, very affordable and systematic.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Saves Time

Most Popular ChurnZero Comparisons

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