
What is ChurnZero?
ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceChurnZero Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ChurnZero.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
1
Since last award
78 Plan to Renew
2
Since last award
74 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChurnZero?
Pros
- Respectful
- Transparent
- Friendly Negotiation
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Surveys and Polling
Reporting and Analytics
CRM Integration
Account Health Tracking
Customer Scorecards
Onboarding Workflow Management
Onboarding Collateral Management
Centralized Note Taking
Onboarding Portal
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
ChurnZero Reviews

Ellie B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Churnzero is an amazing customer success software.
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
ChurnZero is a nice product that has efficient our client experience team’ reach out. We love making plays among ChurnZero to automatize the processes that we used to do by hand. It has cut out tons of work for the cx team. I conjointly love the feature to view all messages sent and received between customers and members of my team. It is a game changer.
What is your favorite aspect of this product?
I like the way that Churn Zero has consolidated our several information sources into one system and surfaced them in such a way to supply valuable insights. From even the first day of using Churn Zero our team was excited to examine things like usage data across all of our shoppers in one place, simply visible and grouped to identify trends, yet as time has passed on, the features have only increased.
What do you dislike most about this product?
There’s a precise level of customization that we don’t have access to despite subscription type and it’s one thing that I think would make the tool even more powerful. Whether it's being able to make our formula fields or the ability to set up grouping functionality in segments, there are several options I'd like to see down the road which I think would make iteration and analysis that much faster.
What recommendations would you give to someone considering this product?
I like the ability of the Journey we can create to stay on course with each client and recognize where we left off with such ease. The dashboards are an incredible tool to utilize and can be customizable. I like everything concerning this platform and how it syncs with alternative tech stacks we presently use.
Pros
- Reliable
- Caring
- Respectful
- Altruistic
Winston R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Sufficient Marketing Solution.
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
ChurnZero brings solid happiness and satisfaction to customers, which allows firms to grow comprehensively.
What is your favorite aspect of this product?
ChurnZer multiplies the business clients, through proper communications streams or capabilities.
What do you dislike most about this product?
ChurnZero is more enticing and it improves on the business sales through proper marketing.
What recommendations would you give to someone considering this product?
ChurnZero is a well maintained engagement platform, very affordable and systematic.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Saves Time