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ChurnZero

ChurnZero

Composite Score
7.2 /10
CX Score
7.2 /10
Category
ChurnZero
7.2 /10

What is ChurnZero?

ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.

Company Details


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Awards & Recognition

ChurnZero won the following awards in the Customer Success category

ChurnZero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChurnZero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

78 Plan to Renew

2
Since last award

74 Satisfaction of Cost Relative to Value

3
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChurnZero?

7% Negative
14% Neutral
79% Positive

Pros

  • Respectful
  • Transparent
  • Friendly Negotiation
  • Efficient Service

Feature Ratings

Average 76

Surveys and Polling

85

Reporting and Analytics

80

CRM Integration

80

Account Health Tracking

79

Customer Scorecards

77

Onboarding Workflow Management

73

Onboarding Collateral Management

73

Centralized Note Taking

73

Onboarding Portal

72

Vendor Capability Ratings

Average 75

Breadth of Features

87

Business Value Created

79

Ease of IT Administration

78

Quality of Features

78

Product Strategy and Rate of Improvement

77

Vendor Support

76

Usability and Intuitiveness

75

Ease of Customization

74

Ease of Implementation

69

Availability and Quality of Training

68

Ease of Data Integration

66

ChurnZero Reviews

Stefanie S.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Onboarding difficult, lengthy

Likeliness to Recommend

6 /10

What differentiates ChurnZero from other similar products?

Lot of customization to journeys and scorecards

What is your favorite aspect of this product?

scorecards

What do you dislike most about this product?

Support, length of onboarding, lack of prescriptive help from CZ

What recommendations would you give to someone considering this product?

Be clear in what your product is to determine if CZ is a good fit, was not a good fit for non SaaS business

Pros

  • Trustworthy
  • Respectful
  • Transparent
  • Friendly Negotiation

Cons

  • Wastes Time
  • Under Delivered
  • Less Effective Service
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted May 2023

Great product, essential for collaboration

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bhavisha T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use and can use little more customisation

Likeliness to Recommend

9 /10

What differentiates ChurnZero from other similar products?

I haven't used many other products yet, but I have heard from decision makers that CZ team responded really quickly while other product teams hadnt even gotten back to us as potential customers.

What is your favorite aspect of this product?

Playbook, Customer Journeys and Surveys

What do you dislike most about this product?

Service team is a little bit delayed when it comes to resolving issues. Also, working with multiple Timezones is a task in itself.

What recommendations would you give to someone considering this product?

Its worth your time to check if the product fits your use-case. Definitely a good starting point for success teams

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Continually Improving Product

Cons

  • Vendor's Interest First
  • Wastes Time

Most Popular ChurnZero Comparisons

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