
What is ChurnZero?
ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceChurnZero Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ChurnZero.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
1
Since last award
78 Plan to Renew
2
Since last award
74 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChurnZero?
Pros
- Respectful
- Transparent
- Friendly Negotiation
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Surveys and Polling
Reporting and Analytics
CRM Integration
Account Health Tracking
Customer Scorecards
Onboarding Workflow Management
Onboarding Collateral Management
Centralized Note Taking
Onboarding Portal
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
ChurnZero Reviews

Stefanie S.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted May 2023
Onboarding difficult, lengthy
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
Lot of customization to journeys and scorecards
What is your favorite aspect of this product?
scorecards
What do you dislike most about this product?
Support, length of onboarding, lack of prescriptive help from CZ
What recommendations would you give to someone considering this product?
Be clear in what your product is to determine if CZ is a good fit, was not a good fit for non SaaS business
Pros
- Trustworthy
- Respectful
- Transparent
- Friendly Negotiation
Cons
- Wastes Time
- Under Delivered
- Less Effective Service
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2023
Great product, essential for collaboration
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Bhavisha T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2023
Easy to use and can use little more customisation
Likeliness to Recommend
What differentiates ChurnZero from other similar products?
I haven't used many other products yet, but I have heard from decision makers that CZ team responded really quickly while other product teams hadnt even gotten back to us as potential customers.
What is your favorite aspect of this product?
Playbook, Customer Journeys and Surveys
What do you dislike most about this product?
Service team is a little bit delayed when it comes to resolving issues. Also, working with multiple Timezones is a task in itself.
What recommendations would you give to someone considering this product?
Its worth your time to check if the product fits your use-case. Definitely a good starting point for success teams
Pros
- Unique Features
- Efficient Service
- Effective Service
- Continually Improving Product
Cons
- Vendor's Interest First
- Wastes Time