What is Chorus.ai?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
99 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus.ai?
Pros
- Enables Productivity
- Respectful
- Performance Enhancing
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Call Analytics
Application Integration
Audio Transcription
Dashboards and Reporting
Mobile Support
Conversation Coaching
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Chorus.ai Reviews
Eric W.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2022
Automation features make it easier
Likeliness to Recommend
What differentiates Chorus.ai from other similar products?
I review what I missed in the past and catch up with it. I especially adore the tools that highlight the client's comments and display the terms utilized. This tool is excellent for both finding training materials and reviewing my calls. It excelled in every aspect!
What is your favorite aspect of this product?
During a demonstration, it is quite helpful to be able to observe my filler words. It actively encourages me to try and keep in mind when speaking to a prospect the words I use that can foster skepticism. In addition, I'm able to listen to what I said to determine if there are any alternative approaches to taking a prospect's questions.
What do you dislike most about this product?
Although the transcripts are not the most accurate, they will improve. For now, it is nice to be able to search the transcripts for specific phrases or words, I've found that to be quite helpful. The call that is being recorded is clear. For some callers, it can occasionally be a little off-putting.
What recommendations would you give to someone considering this product?
You need CHORUS. AI if you want to develop following your sales calls and meetings. You can learn important lessons that will advance you. As a result, you may make playlists regarding training for a particular feature or on specific customer feedback. The search engine is quite efficient.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Fabion'José J.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2022
Full visibility of each and every sales call.
Likeliness to Recommend
What differentiates Chorus.ai from other similar products?
Product marketers can utilize Chorus.ai to search for pertinent information and listen to customer calls, making it a handy tool. It has an intuitive user interface, and the onboarding procedures were easy. Flexible call topic metadata tagging Easily searchable call recordings. A call's most fascinating moments while listening edit calls to extract and store snippets Topical Playlists.
What is your favorite aspect of this product?
Product marketers can utilize Chorus.ai to search for pertinent information and listen to customer calls, making it a handy tool. It has an intuitive user interface, and the onboarding procedures were easy. Flexible call topic metadata tagging Easily searchable call recordings. A call's most fascinating moments while listening edit calls to extract and store snippets Topical Playlists.
What do you dislike most about this product?
The accuracy and timeliness of the transcribing were Chorus' two main problems. A 30-minute call would occasionally take 4 hours to transcribe, which is a significant amount of time. It can be annoying to go back and reread what you actually stated because every tenth word was occasionally misspelled or translated wrongly.
What recommendations would you give to someone considering this product?
The accuracy and timeliness of the transcribing were Chorus' two main problems. A 30-minute call would occasionally take 4 hours to transcribe, which is a significant amount of time. It can be annoying to go back and reread what you actually stated because every tenth word was occasionally misspelled or translated wrongly.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Charlotte N.
- Role: Finance
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Sophisticated but highly functional tool
Likeliness to Recommend
What differentiates Chorus.ai from other similar products?
Chorus.ai has made it completely simple for me to examine my calls and find methods to improve than any other tool I've used before. It also makes it easy for me to evaluate calls with prospects and allows me to listen to them more intently because I know I'll be able to review and take notes afterward.
What is your favorite aspect of this product?
Its layout is truly eye-catching and highly interactive. I also like that we can leave comments on the recordings, request coaching, and keep track of our conversations on a scorecard effectively. This scorecard also comes in handy when we need to make informed decisions in any situation. Other capabilities, such as downloading calls, altering the speed, and creating a sharing link, are also extremely handy and my favorites.
What do you dislike most about this product?
Aside from the fact that using the iOS app does not count towards our Engagement score, the only way calls are appropriately counted is to the rep who scheduled the call. Chorus.ai also does not provide me with any team statistics. What's more, my Engagement score isn't displayed unless I evaluate calls via the online interface.
What recommendations would you give to someone considering this product?
Chorus.ai is a highly efficient tool that will save you a lot of time. Chorus.ai has aided my incapacity to take notes and listen at the same time. I am free to concentrate on the meeting now, and I will take notes later. I can also share these notes and recordings with those who were unable to attend the meeting. The process is completely changed now for me and I suggest to others that they also at least evaluate it to see how efficient it is.
Pros
- Helps Innovate
- Efficient Service
- Inspires Innovation
- Caring