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Chorus.ai Logo Award Winner Product Badge
Chorus.ai Logo Award Winner Product Badge
ZoomInfo Technologies Inc

Chorus.ai

8.6 /10
Category
Chorus.ai
8.6 /10

What is Chorus.ai?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Awards & Recognition

Chorus.ai won the following awards in the Conversation Intelligence category

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Chorus.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.ai.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus.ai?

3% Negative
17% Neutral
80% Positive

Pros

  • Enables Productivity
  • Respectful
  • Performance Enhancing
  • Fair

Feature Ratings

Average 82

Call Recording

89

Manager Annotation and Feedback

85

Artificial Intelligence Engine

82

Role-Based Access

82

Call Analytics

82

Application Integration

81

Audio Transcription

80

Dashboards and Reporting

79

Mobile Support

79

Conversation Coaching

79

Pipeline Visibility

75

Vendor Capability Ratings

Average 80

Ease of Implementation

86

Business Value Created

84

Usability and Intuitiveness

82

Quality of Features

81

Availability and Quality of Training

81

Ease of IT Administration

80

Ease of Data Integration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Vendor Support

78

Ease of Customization

76

Chorus.ai Reviews

Eric W.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Automation features make it easier

Likeliness to Recommend

9 /10

What differentiates Chorus.ai from other similar products?

I review what I missed in the past and catch up with it. I especially adore the tools that highlight the client's comments and display the terms utilized. This tool is excellent for both finding training materials and reviewing my calls. It excelled in every aspect!

What is your favorite aspect of this product?

During a demonstration, it is quite helpful to be able to observe my filler words. It actively encourages me to try and keep in mind when speaking to a prospect the words I use that can foster skepticism. In addition, I'm able to listen to what I said to determine if there are any alternative approaches to taking a prospect's questions.

What do you dislike most about this product?

Although the transcripts are not the most accurate, they will improve. For now, it is nice to be able to search the transcripts for specific phrases or words, I've found that to be quite helpful. The call that is being recorded is clear. For some callers, it can occasionally be a little off-putting.

What recommendations would you give to someone considering this product?

You need CHORUS. AI if you want to develop following your sales calls and meetings. You can learn important lessons that will advance you. As a result, you may make playlists regarding training for a particular feature or on specific customer feedback. The search engine is quite efficient.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Fabion'José J.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Full visibility of each and every sales call.

Likeliness to Recommend

9 /10

What differentiates Chorus.ai from other similar products?

Product marketers can utilize Chorus.ai to search for pertinent information and listen to customer calls, making it a handy tool. It has an intuitive user interface, and the onboarding procedures were easy. Flexible call topic metadata tagging Easily searchable call recordings. A call's most fascinating moments while listening edit calls to extract and store snippets Topical Playlists.

What is your favorite aspect of this product?

Product marketers can utilize Chorus.ai to search for pertinent information and listen to customer calls, making it a handy tool. It has an intuitive user interface, and the onboarding procedures were easy. Flexible call topic metadata tagging Easily searchable call recordings. A call's most fascinating moments while listening edit calls to extract and store snippets Topical Playlists.

What do you dislike most about this product?

The accuracy and timeliness of the transcribing were Chorus' two main problems. A 30-minute call would occasionally take 4 hours to transcribe, which is a significant amount of time. It can be annoying to go back and reread what you actually stated because every tenth word was occasionally misspelled or translated wrongly.

What recommendations would you give to someone considering this product?

The accuracy and timeliness of the transcribing were Chorus' two main problems. A 30-minute call would occasionally take 4 hours to transcribe, which is a significant amount of time. It can be annoying to go back and reread what you actually stated because every tenth word was occasionally misspelled or translated wrongly.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Charlotte N.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Sophisticated but highly functional tool

Likeliness to Recommend

9 /10

What differentiates Chorus.ai from other similar products?

Chorus.ai has made it completely simple for me to examine my calls and find methods to improve than any other tool I've used before. It also makes it easy for me to evaluate calls with prospects and allows me to listen to them more intently because I know I'll be able to review and take notes afterward.

What is your favorite aspect of this product?

Its layout is truly eye-catching and highly interactive. I also like that we can leave comments on the recordings, request coaching, and keep track of our conversations on a scorecard effectively. This scorecard also comes in handy when we need to make informed decisions in any situation. Other capabilities, such as downloading calls, altering the speed, and creating a sharing link, are also extremely handy and my favorites.

What do you dislike most about this product?

Aside from the fact that using the iOS app does not count towards our Engagement score, the only way calls are appropriately counted is to the rep who scheduled the call. Chorus.ai also does not provide me with any team statistics. What's more, my Engagement score isn't displayed unless I evaluate calls via the online interface.

What recommendations would you give to someone considering this product?

Chorus.ai is a highly efficient tool that will save you a lot of time. Chorus.ai has aided my incapacity to take notes and listen at the same time. I am free to concentrate on the meeting now, and I will take notes later. I can also share these notes and recordings with those who were unable to attend the meeting. The process is completely changed now for me and I suggest to others that they also at least evaluate it to see how efficient it is.

Pros

  • Helps Innovate
  • Efficient Service
  • Inspires Innovation
  • Caring

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