BackupAssist

Compliance

Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Permissions Awareness

The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Mailbox Backup Restore

The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Media Support

Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Security

The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Backup Archiving

Ability to conduct archive backups for long-term storage.

Support for Backup Types

Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Granular Restore

The ability to restore individual email messages, message threads, or messages within a specified date range.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.