Avaamo Customer Reviews 2026 | Conversational AI

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Avaamo

Composite Score

8.3 /10

CX Score

8.6 /10

34 Reviews Write a Review

What is Avaamo?

Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise.

Company Details

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Awards & Recognition

Avaamo won the following awards in the Conversational AI category

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2025 Data Quadrant Champion

2025

4 Top Rated Capabilities

7 Top Rated Features

2025

1 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

8 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

0 Top Rated Features

2022

Avaamo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avaamo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avaamo?

3% Negative

2% Neutral

95% Positive

Pros

Effective Service
Efficient Service
Inspires Innovation
Saves Time

Feature Ratings

Average 86

Artificial Intelligence Engine

Workflow Processing

Natural Language Processing

Personalized Service

Intent Extraction

Other Integrations

Retrieval augmented generation

Generative AI

Learning and Adaptability

Leads Generation

Translation

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Avaamo Reviews

Brooke F.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2026

Avaamo is the future!

Likeliness to Recommend

10 /10

What differentiates Avaamo from other similar products?

The Avaamo product and technical staff is the difference. You can have the best product out there, but if you don't have a team that understands the business, the ins and outs of the product you will never get it off the ground. The staff at Avaamo are exceptional partners.

What is your favorite aspect of this product?

The customization! The agent can be designed and integrated into so many areas and ways. If you can think it, it probably can happen.

What do you dislike most about this product?

They have a robust reporting dashboard; however it is not 100% where I need it to be when it comes to reporting out trends. The great thing about this vendor is they take their customers feedback seriously and will work on the product to improve it. While the dashboard does not let view data for 6month period they are working to improve functionality. They can manually pull the data for me, but I would like that option to do on my own.

What recommendations would you give to someone considering this product?

Do a deep dive of your own environment on where you would want to incorporate an ai agent and then ask Avaamo about integration with those 3rd party vendors. Avaamo can almost always handle the integration, but those 3rd party vendors might not be ready for you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2026

Consistent growth and improvement

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2026

Out-of-the-box solution vendor

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Caring
Respectful

Latest Research

Avaamo

What is Avaamo?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2023 Data Quadrant Champion

Avaamo Ratings

91 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Avaamo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Intent Extraction Ability to extract the actions that user has performed

Other Integrations Ability to synchronize with other chat options and ITSM tools

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Generative AI Ability to use Gen AI to enhance the conversation

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Translation Supports automatic translate to multiple languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Avaamo Reviews

Brooke F.

Avaamo is the future!

Likeliness to Recommend

Pros

Consistent growth and improvement

Likeliness to Recommend

Pros

Out-of-the-box solution vendor

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence Engine

Workflow Processing

Natural Language Processing

Personalized Service

Intent Extraction

Other Integrations

Retrieval augmented generation

Generative AI

Learning and Adaptability

Leads Generation

Translation

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Vendor Support

Ease of IT Administration

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement