10/11 in Contact Center as a Service

Response
Distribution
27Reviews

Aspect Software Inc

Aspect Via Cloud Contact Center

Aspect's cloud contact center and workforce optimization solutions simplify and enhance the customer and agent experience. The contact center suite applications support both automated and live inbound and outbound communications across voice, SMS, email, chat, and mobile interactions. The workforce optimization suite applications support both workforce productivity and employee engagement strategies with best of breed workforce, performance, and quality management solutions.

7.1

Composite Score

Composite
Score

7.3

CX Score

CX
Score

+74

Emotional Footprint

Emotional
Footprint

64%

Likeliness to Recommend

Likeliness
to Recommend

10/11 in Contact Center as a Service

Response
Distribution
27Reviews

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Category Features
  • Call Recording
  • |
  • Call Scripting and Call Flow Management
  • |
  • Contact Center Analytics
  • |
  • Contact Center Compliance Management
  • |
  • Knowledge Management
  • |
  • Multi Channel Intake Integration
  • |
  • Multi Channel Queue Management
  • |
  • Screen Prompts
  • |
  • Skills Based Routing
  • |
  • Ticket Management
  • |
  • Workforce Management

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