What is Rainbow by Alcatel-Lucent Enterprise?
Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
3
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Rainbow by Alcatel-Lucent Enterprise?
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Security Protects
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint