What is Contact Center as a Service - Midmarket (CCaaS) Software?
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows organizations to utilize a provider’s software to administer incoming support, or inquiries from consumers in a hosted, subscription model.
Common Features
Multi Channel Intake Integration | Multi Channel Queue Management | Call Scripting and Call Flow Management | Screen Prompts | Workforce Management | Contact Center Analytics | Knowledge Management | Skills Based Routing | Call Recording | Contact Center Compliance Management | Ticket Management
Date compared on May 19, 2024