Improving communications is a transformation that requires effective planning. You need to consider the users and the infrastructure, current and future business and technical needs, and the overall impact and cost. Determining what the refresh means for your organization is a highly customized process.
- Does the organization need all these benefits immediately? How much does it need now? In six months? Over several years? Once the requirements are identified, what’s the rate of change required? How can resources be managed to meet requirements? What’s the true ROI?
- You can’t plan UC very well unless you know what components and functions are available, how they work, how they work together, and how you can use them profitably in your own organization. Some features may impact your network in ways you may not expect.
Start by developing well-thought out use cases that spell out exactly how you will use the new communication features.