This content is retired but we have related up-to-date content below.

Four vendor solutions placed in the top quadrant in the evaluation of unified communication as a service (UCaaS) products, but competitors offer compelling alternatives, especially where UC requirements and collaboration solutions dictate a different priority on specific product features.

Use this research to:

  • Understand current capabilities of UCaaS vendors and evaluate offerings for best fit.
  • Use scenario analysis and case studies to shortlist vendors.
  • Assess implementation recommendations and pitfalls.

Focus first on business requirements so that current and future UC/UCaaS objectives can be achieved through the vendor and products chosen – whether the objective is enabling full feature parity on mobile devices, or unifying voice, video, and conferencing capabilities under one system.

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  • Missing comment
    Eric Grigoriew | 02-21-2020

    2016 - rather dated

    • 432c05244a845caaca3b276adb15a11e comment
      Info-Tech Research Group | 02-24-2020

      Thank you for bringing this to our attention. When the Vendor Landscape was retired last year, this publication must have been missed. It will now be retired.

      Our sister site, SoftwareReviews, has up-to-date information on the UCaaS market place:


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Unified Communications as a Service Vendor Landscape Storyboard Sample
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