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Changes to IT applications or infrastructure must be managed in a controlled way to avoid risks to the stability and integrity of the production environment. IT managers must develop and implement a formal change management process to log, assess, prioritize, and approve changes in a consistent manner. This note is based on the IT Infrastructure Library (ITIL) Service Management framework and describes the following aspects of change management:

  • Definition and high level process workflow.
  • Scope of change management.
  • Relationship with other IT functions.
  • Key roles in the change management process.
  • Benefits and costs of establishing a formal change management process.
  • Pitfalls to watch out for when establishing a formal change management process.

Effective change management has an important role in protecting the business operation. The path to successful IT change management begins with senior management support and a solid process based on ITIL best practices.

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Search Code: 9204
Published: February 21, 2007
Last Revised: February 21, 2007

1 Comment

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    Jo Bruns | 08-20-2010

    For two and a half years, our focus has been Change Control - the assessment of changes just before they go into production - pretty IT focused. Now, we are maturing to Change Management - engaging our business partners. The information in this tool set is very helpful.


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