Vendor Landscape: Unified Communications as a Service
UC in the cloud never looked so good. Today, communication means collaboration. And collaboration is good for business.
View Vendor Shortlist
What is a shortlist?
A shortlist is a personalized list of vendors based on the criteria you define. Your shortlist offers more information about vendor's strengths, weaknesses, price-points, etc, and ranks them according to your needs.
What is a Value Score?
The Value Score indexes each vendor’s product offering and business strength relative to their price point. It does not indicate vendor ranking.
Vendors that score high offer more bang for the buck (e.g. features, usability, stability, etc.) than the average vendor, while the inverse is true for those that score lower.
Price-conscious enterprises may wish to give the Value Score more consideration than those who are more focused on specific vendor/product attributes.
- While core telephony remains important, many organizations are looking at unified communication (UC) technologies to enhance productivity and improve collaboration.
- Vendors offer a range of capabilities in their UC offerings in addition to basic IP telephony (IPT) capabilities, from basic presence, instant messaging, and mobility features to video conferencing, content sharing, collaboration platforms, and multimedia recording and analytics.
- This research isolates key vendor strengths and challenges, and provides resources to help accelerate your selection process.
- UC features and capabilities differ less and less between vendor offerings as the product matures further, but still organizations should choose carefully to ensure they are getting the features, reliability, usability, and architecture they need, without paying for unnecessary features.
- Implementing a UC solution within the context of a broad communication and collaboration strategy (including video conferencing systems and collaboration environments) offers the greatest opportunity to improve productivity and streamline critical business processes by minimizing communication bottlenecks.
- UC features deliver invaluable flexibility, helping to support trends with bring your own device (BYOD) and increased teleworking.
- The cloud is here and UC as a service (UCaaS) is a more viable option than ever before with more promise for return. Take a hybrid approach if you can’t give up the on-premise infrastructure yet and realize the value of UCaaS.
Impact and Result
- Quickly develop a shortlist of vendors that offer solutions covering the entire spectrum of UC requirements.
- Be confident that the right potential partners are being considered to meet current and future UC needs.
Evaluate the leading solutions for UCaaS
Understand the market and available options.
Identify the UCaaS solution that best meets your needs
Develop a shortlist to speed the selection process.
Issue an RFP to the shortlist of vendors
Solicit responses from shortlisted vendors to find optimal enterprise fit.
Review RFP winners
Ensure that selected proponents can deliver when it counts.