Vendor Landscape: Unified Communications as a Service

UC in the cloud never looked so good. Today, communication means collaboration. And collaboration is good for business.


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What matters more, the vendor score or the product score? As you weigh the importance, we will generate the vendor shortlist to match your needs.

View Vendor Shortlist

What is a shortlist?

A shortlist is a personalized list of vendors based on the criteria you define. Your shortlist offers more information about vendor's strengths, weaknesses, price-points, etc, and ranks them according to your needs.

Access this Vendor Shortlist by logging in with your Info-Tech Research Group membership or unlocking this content.


What is a Value Score?

The Value Score indexes each vendor’s product offering and business strength relative to their price point. It does not indicate vendor ranking.

Vendors that score high offer more bang for the buck (e.g. features, usability, stability, etc.) than the average vendor, while the inverse is true for those that score lower.

Price-conscious enterprises may wish to give the Value Score more consideration than those who are more focused on specific vendor/product attributes.

Your Challenge

  • While core telephony remains important, many organizations are looking at unified communication (UC) technologies to enhance productivity and improve collaboration.
  • Vendors offer a range of capabilities in their UC offerings in addition to basic IP telephony (IPT) capabilities, from basic presence, instant messaging, and mobility features to video conferencing, content sharing, collaboration platforms, and multimedia recording and analytics.
  • This research isolates key vendor strengths and challenges, and provides resources to help accelerate your selection process.

Our Advice

Critical Insight

  • UC features and capabilities differ less and less between vendor offerings as the product matures further, but still organizations should choose carefully to ensure they are getting the features, reliability, usability, and architecture they need, without paying for unnecessary features.
  • Implementing a UC solution within the context of a broad communication and collaboration strategy (including video conferencing systems and collaboration environments) offers the greatest opportunity to improve productivity and streamline critical business processes by minimizing communication bottlenecks.
  • UC features deliver invaluable flexibility, helping to support trends with bring your own device (BYOD) and increased teleworking.
  • The cloud is here and UC as a service (UCaaS) is a more viable option than ever before with more promise for return. Take a hybrid approach if you can’t give up the on-premise infrastructure yet and realize the value of UCaaS.

Impact and Result

  • Quickly develop a shortlist of vendors that offer solutions covering the entire spectrum of UC requirements.
  • Be confident that the right potential partners are being considered to meet current and future UC needs.


  • Hughes Telephone Inc.
  • Dixie Lumber Company
  • Three anonymous contributors

Want to Participate in Our Research?

  • Analyst Interviews: Share your best practices, opinions, tools or templates with your peers.
  • Webinars: Interactive session to keep us focused on topics you want to tackle.
  • Upcoming Workshops: Accelerate your project with an onsite, expert analyst to facilitate a workshop for you. Contact us for more details.

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Get to Action

  1. Evaluate the leading solutions for UCaaS

    Understand the market and available options.

  2. Identify the UCaaS solution that best meets your needs

    Develop a shortlist to speed the selection process.

  3. Issue an RFP to the shortlist of vendors

    Solicit responses from shortlisted vendors to find optimal enterprise fit.

  4. Review RFP winners

    Ensure that selected proponents can deliver when it counts.

Guided implementation icon Guided Implementation

This guided implementation is a three call advisory process.

    Guided Implementation #1 - Shortlist Assistance and Requirements

  • Call #1: Get off to a productive start: Discuss the market space and how vendors are evaluated. Decide which platform suits you best and narrow down the options based on customized requirements.

  • Guided Implementation #2 - RFP and Budget Review

  • Call #1: Interpret and act on RFP results: Review vendors’ RFPs and ensure the solution will meet your needs. Discuss average pricing of solutions and what can fit into your budget.

  • Guided Implementation #3 - Negotiation and Contract Review

  • Call #1: Purchase optimization: Review contracts and discuss best practices in negotiation tactics to get the best price for your solution.

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