- With the shift to IP communications, more organizations are identifying opportunities to enhance business processes through Unified Communications (UC) technology investments.
- IT leaders who are helping the organization develop its UC strategy must balance immediate costs and benefits against long-term objectives to ensure that the return on investment (ROI) is maximized.
- This solution set focuses on key approaches for optimizing a UC strategy, to help you find the path to success.
Our Advice
Critical Insight
- IT best understands the technologies involved in UC, but achieving maximum value from investments requires a clear focus on business requirements and objectives.
- Executing UC projects incrementally and iteratively within the context of a broader, CEBP-focused UC strategy allows investments to be targeted for maximum immediate impact while providing a foundation for achieving further UC-based process efficiencies.
Impact and Result
- Outline a plan to achieve immediate and long-term objectives for Communications-Enabled Business Processes through targeted investments in UC technologies.
- Maximize the ROI for UC by front-loading benefits and building the foundation for targeting ongoing incremental technology investments.