Optimize UC to Maximize Business ROI

Get past vendor hype and technical complexity to get the most out of Unified Communications.

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Your Challenge

  • With the shift to IP communications, more organizations are identifying opportunities to enhance business processes through Unified Communications (UC) technology investments.
  • IT leaders who are helping the organization develop its UC strategy must balance immediate costs and benefits against long-term objectives to ensure that the return on investment (ROI) is maximized.
  • This solution set focuses on key approaches for optimizing a UC strategy, to help you find the path to success.

Our Advice

Critical Insight

  • IT best understands the technologies involved in UC, but achieving maximum value from investments requires a clear focus on business requirements and objectives.
  • Executing UC projects incrementally and iteratively within the context of a broader, CEBP-focused UC strategy allows investments to be targeted for maximum immediate impact while providing a foundation for achieving further UC-based process efficiencies.

Impact and Result

  • Outline a plan to achieve immediate and long-term objectives for Communications-Enabled Business Processes through targeted investments in UC technologies.
  • Maximize the ROI for UC by front-loading benefits and building the foundation for targeting ongoing incremental technology investments.

Optimize UC to Maximize Business ROI

1

Detail the end goal for UC and identify specific next steps.

Develop an actionable plan to implement UC and maximize ROI.

2

Identify costs and benefits of specific UC initiatives.

Demonstrate TCO and ROI for the proposed project.

3

Accelerate approval of specific UC initiatives.

Build a business proposal using financial details and your UC strategy.

Search Code: 42107
Published: April 29, 2011
Last Revised: April 29, 2011