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IT Metrics and Dashboards During a Pandemic

Quickly deploy measures that enable you to manage risks and weather the storm.

The ways you measure success as a business are based on the typical business environment, but during a crisis like a pandemic, the business environment is rapidly changing or significantly different.

  • How do you assess the scope of the risk?
  • How do you quickly align your team to manage new risks?
  • How do you remain flexible enough to adapt to a rapidly changing situation?

Our Advice

Critical Insight

Measure what you have the data for and focus on managing the impacts to your employees, customers, and suppliers. Be willing to make decisions based on imperfect data. Don’t forget to keep an eye on the long-term objectives and remember that how you act now can reflect on your business for years to come.

Impact and Result

Use Info-Tech’s approach to:

  • Quickly assess the risk and identify critical items to manage.
  • Communicate what your decisions are based on so teams can either quickly align or challenge conclusions made from the data.
  • Quickly adjust your measures based on new information or changing circumstances.
  • Use the tools you already have and keep it simple.

IT Metrics and Dashboards During a Pandemic

Start here – read the Executive Brief

Read our concise Executive Brief to find out how to develop your temporary crisis dashboard.

1. Consider your organizational goals

Identify the short-term goals for your organization and reconsider your long-term objectives.

2. Build a temporary data collection and dashboard method

Determine your tool for data collection and your data requirements and collect initial data.

3. Implement a cadence for review and action

Determine the appropriate cadence for reviewing the dashboard and action planning.


About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Try Our Guided Implementations

Get the help you need in this 4-phase advisory process. You'll receive 6 touchpoints with our researchers, all included in your membership.

Guided Implementation #1 - Methodology
  • Call #1 - Scope the need to create a temporary crisis dashboard and review methodology.

Guided Implementation #2 - Consider your organizational goals
  • Call #1 - Determine short-term desirable outcomes.
  • Call #2 - Prioritize short-term and longer-term goals.

Guided Implementation #3 - Build a temporary data collection and dashboard method
  • Call #1 - Determine data collection, review, and action planning.

Guided Implementation #4 - Implement a cadence for review and action
  • Call #1 - Implement a review cadence.
  • Call #2 - Determine progress tracking.

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