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Build the Business by Building an Infrastructure Roadmap

Move beyond alignment: Put yourself in the driver’s seat for true business value.

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  • Olivier Tsai, Director, IT, Sunnybrook Health Sciences Center
  • 14 anonymous company contributors

Your Challenge

  • Individual business units have the ability to purchase and deploy technology with minimal oversight, resulting in duplication of efforts at best and extreme operational risk at worst.
  • Priorities and goals change quickly compared to platform delivery times.
  • Project portfolio management is focused exclusively on delivering new features and functions.

Our Advice

Critical Insight

  • Draw the first picture. Demonstrate your understanding to the business and let them validate or correct.
  • Infrastructure must position itself as the broker for new technologies. Who better to evaluate for fit, fitness, and risk? Lead rather than play cleanup.
  • Focus on the framework not the output. Speak “business” so they understand the process rather than fight for each outcome.
  • The roadmap is a process not a document. It is never final – merely a snapshot of many little steps throughout the period.

Impact and Result

  • Increased communication. More information being shared to more people who need it.
  • Better planning. More accurate information being shared.
  • Reduced lead times. Less due diligence or discovery work required as part of project implementations.
  • Faster delivery times. Less low-value work, freeing up more time for project work.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should build an Infrastructure roadmap, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Conduct an organizational analysis

Evaluate intake channels for Infrastructure work and take stock of capacity for project work.

2. Analyze technology

Analyze your current technology and curate new technology at the same time.

4. Improve the process

Iterate for continual improvement.

Guided Implementations

This guided implementation is a seventeen call advisory process.

Guided Implementation #1 - Conduct an organizational analysis

Call #1 - Discuss the process and scope of the project.
Call #2 - Conduct an organizational evaluation and time study.
Call #3 - Identify roadblocks.
Call #4 - Map business goals and initiatives.

Guided Implementation #2 - Analyze technology

Call #1 - Create an IT risk framework.
Call #2 - Create a business risk framework.
Call #3 - Perform a technology discovery and evaluation.
Call #4 - Do a SWOT analysis.

Guided Implementation #3 - Build the roadmap

Call #1 - Review the templates.
Call #2 - Review and visualize in-flight initiatives.
Call #3 - Create new initiatives.
Call #4 - Harness shadow IT.
Call #5 - Estimate resources for initiative candidates.

Guided Implementation #4 - Improve the process

Call #1 - Review the report section.
Call #2 - Schedule your process.
Call #3 - Discuss support strategies.
Call #4 - Explore ways to optimize your process.

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Conduct an Organizational Analysis

The Purpose

  • Assess staffing resources and align Infrastructure work with business goals.

Key Benefits Achieved

  • Improved alignment with stakeholders.
  • More accurate understanding of staffing resources.




Evaluate the organizational design.


Do a time study.

  • Domain time study

Analyze Infrastructure's intake process.

  • Intake analysis

Identify roadblocks.

  • Prioritized list of roadblocks

Review business outcome responses.


Postulate goals.

  • List of goals

Perform an initiative-to-goal mapping and analysis.

Module 2: Analyze Technology

The Purpose

  • Balance care and feeding of current technology with assessment for new technology initiatives.

Key Benefits Achieved

  • Clearer picture of existing care and feeding commitments
  • Structured evaluation of potential new technologies that may add business value




Develop a risk framework.

  • IT and business risk frameworks

Evaluate existing inventory.

  • Infrastructure inventory assessment

Develop a new technology identification process.


Develop a technology evaluation framework.


Conduct SWOT analyses.

  • New technology analyses

Module 3: Build the Roadmap

The Purpose

  • Visualize a snapshot of your portfolio of work and communicate it to key stakeholders.

Key Benefits Achieved

  • Improved grasp of work in progress
  • Closer partnership with the business
  • Improved focus on business value




Build effective initiative templates.

  • Initiative templates

Generate new initiatives.

  • Initiative candidates

Repatriate shadow IT initiatives.


Finalize initiative candidates.

  • Roadmap visualization

Module 4: Improve the Process

The Purpose

  • Iterate the roadmap process for continual improvement.

Key Benefits Achieved

  • A more efficient roadmap process that achieves better results with less effort




Build the report.

  • Infrastructure Roadmap Report

Build a schedule of conversations.

  • Process schedule

Strategize on how to win support.

  • Communications strategy

Optimize the process.

  • Process map