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Build the Business by Building an Infrastructure Roadmap

Move beyond alignment: Put yourself in the driver’s seat for true business value.

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Contributors

  • Olivier Tsai, Director, IT, Sunnybrook Health Sciences Center
  • 14 anonymous company contributors

Your Challenge

  • Individual business units have the ability to purchase and deploy technology with minimal oversight, resulting in duplication of efforts at best and extreme operational risk at worst.
  • Priorities and goals change quickly compared to platform delivery times.
  • Project portfolio management is focused exclusively on delivering new features and functions.

Our Advice

Critical Insight

  • Draw the first picture. Demonstrate your understanding to the business and let them validate or correct.
  • Infrastructure must position itself as the broker for new technologies. Who better to evaluate for fit, fitness, and risk? Lead rather than play cleanup.
  • Focus on the framework not the output. Speak “business” so they understand the process rather than fight for each outcome.
  • The roadmap is a process not a document. It is never final – merely a snapshot of many little steps throughout the period.

Impact and Result

  • Increased communication. More information being shared to more people who need it.
  • Better planning. More accurate information being shared.
  • Reduced lead times. Less due diligence or discovery work required as part of project implementations.
  • Faster delivery times. Less low-value work, freeing up more time for project work.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should build an Infrastructure roadmap, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Conduct an organizational analysis

Evaluate intake channels for Infrastructure work and take stock of capacity for project work.

2. Analyze technology

Analyze your current technology and curate new technology at the same time.

4. Improve the process

Iterate for continual improvement.

Guided Implementations

This guided implementation is a seventeen call advisory process.

Guided Implementation #1 - Conduct an organizational analysis

Call #1 - Discuss the process and scope of the project.
Call #2 - Conduct an organizational evaluation and time study.
Call #3 - Identify roadblocks.
Call #4 - Map business goals and initiatives.

Guided Implementation #2 - Analyze technology

Call #1 - Create an IT risk framework.
Call #2 - Create a business risk framework.
Call #3 - Perform a technology discovery and evaluation.
Call #4 - Do a SWOT analysis.

Guided Implementation #3 - Build the roadmap

Call #1 - Review the templates.
Call #2 - Review and visualize in-flight initiatives.
Call #3 - Create new initiatives.
Call #4 - Harness shadow IT.
Call #5 - Estimate resources for initiative candidates.

Guided Implementation #4 - Improve the process

Call #1 - Review the report section.
Call #2 - Schedule your process.
Call #3 - Discuss support strategies.
Call #4 - Explore ways to optimize your process.

Onsite Workshop

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Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Conduct an Organizational Analysis

The Purpose

  • Assess staffing resources and align Infrastructure work with business goals.

Key Benefits Achieved

  • Improved alignment with stakeholders.
  • More accurate understanding of staffing resources.

Activities

Outputs

1.1

Evaluate the organizational design.

1.2

Do a time study.

  • Domain time study
1.3

Analyze Infrastructure's intake process.

  • Intake analysis
1.4

Identify roadblocks.

  • Prioritized list of roadblocks
1.5

Review business outcome responses.

1.6

Postulate goals.

  • List of goals
1.7

Perform an initiative-to-goal mapping and analysis.

Module 2: Analyze Technology

The Purpose

  • Balance care and feeding of current technology with assessment for new technology initiatives.

Key Benefits Achieved

  • Clearer picture of existing care and feeding commitments
  • Structured evaluation of potential new technologies that may add business value

Activities

Outputs

2.1

Develop a risk framework.

  • IT and business risk frameworks
2.2

Evaluate existing inventory.

  • Infrastructure inventory assessment
2.3

Develop a new technology identification process.

2.4

Develop a technology evaluation framework.

2.5

Conduct SWOT analyses.

  • New technology analyses

Module 3: Build the Roadmap

The Purpose

  • Visualize a snapshot of your portfolio of work and communicate it to key stakeholders.

Key Benefits Achieved

  • Improved grasp of work in progress
  • Closer partnership with the business
  • Improved focus on business value

Activities

Outputs

3.1

Build effective initiative templates.

  • Initiative templates
3.2

Generate new initiatives.

  • Initiative candidates
3.3

Repatriate shadow IT initiatives.

3.4

Finalize initiative candidates.

  • Roadmap visualization

Module 4: Improve the Process

The Purpose

  • Iterate the roadmap process for continual improvement.

Key Benefits Achieved

  • A more efficient roadmap process that achieves better results with less effort

Activities

Outputs

4.1

Build the report.

  • Infrastructure Roadmap Report
4.2

Build a schedule of conversations.

  • Process schedule
4.3

Strategize on how to win support.

  • Communications strategy
4.4

Optimize the process.

  • Process map

Member Testimonials

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After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.

Client

Experience

Impact

$ Saved

Days Saved

HONDA NORTH AMERICA, INC.

Guided Implementation

9/10

$2,647

5

Bush Brothers & Company

Guided Implementation

9/10

N/A

N/A

IT Effectivity-CIO Solutions

Guided Implementation

10/10

$1.19M

115

Clark Builders

Workshop

9/10

N/A

20

Old Republic National Title Insurance Company

Guided Implementation

7/10

N/A

N/A

Wells Fargo Strategy Management

Guided Implementation

2/10

N/A

N/A

UCLA

Guided Implementation

10/10

$6,618

10

Sydney Water

Guided Implementation

9/10

N/A

N/A

West Shore Bank

Guided Implementation

9/10

$2,647

5

UCLA CENTER FOR DIGITAL HUMANITIES

Guided Implementation

5/10

N/A

N/A

Veterans United Home Loans

Workshop

9/10

$66,183

20

Verso Corporation

Workshop

7/10

N/A

N/A

Statistics New Zealand

Guided Implementation

10/10

N/A

N/A

Westoba Credit Union Limited

Guided Implementation

8/10

N/A

N/A

Arrow Energy

Guided Implementation

2/10

N/A

N/A

Best Friends Animal Society

Guided Implementation

8/10

N/A

5

Strathcona County Alberta

Guided Implementation

9/10

N/A

2

Canpotex Limited

Guided Implementation

9/10

$5,000

10

University of Arkansas

Guided Implementation

10/10

$13,236

10

Global Atlantic Financial Company

Guided Implementation

9/10

$132K

50

Donaldson Company, Inc.

Workshop

8/10

N/A

10

Norbord Inc.

Guided Implementation

9/10

N/A

N/A

Los Angeles County Development Authority

Guided Implementation

10/10

N/A

N/A

Algoma,Inc

Guided Implementation

5/10

N/A

N/A

The Segal Group Inc

Guided Implementation

7/10

N/A

2

UNUM Life Insurance Company of America

Guided Implementation

6/10

N/A

N/A

Agriculture Financial Services Corporation

Guided Implementation

10/10

$10,000

15

Woodward

Guided Implementation

6/10

N/A

N/A

College of Physicians and Surgeons of Ontario

Guided Implementation

6/10

$10,000

N/A

CPA Alberta

Guided Implementation

6/10

$5,000

5