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Build a Better Manager: Self-Governance

Kick-start the effectiveness of first-time IT managers with essential management skills.

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Contributors

  • Greg Dolinar, IT Project Manager, Scotiabank
  • Moriah Christoff, Senior Manager, Operations and Communications, RBC
  • Corby Fine, VP of Simplii, CIBC
  • Andrew Santorelli, Senior Development Manager, Kanetix
  • David Baird, Head of Software, Nest Wealth
  • One anonymous contributor

Your Challenge

  • Management skills training is needed, but organizations are struggling to provide training that makes a long-term difference in the skills managers actually use in their day to day.
  • Many training programs are ineffective because they offer the wrong content and deliver it in a way that is not memorable and aligned with the IT department’s business objectives.

Our Advice

Critical Insight

  • More of the typical manager training is not enough to solve the problem of underprepared first-time IT managers.
  • You must overcome the key pitfalls of ineffective training to deliver training that is better than the norm.
  • Offer tailored training the focuses on skill building and is aligned with measurable business goals to make your manager training a tangible success.

Impact and Result

Use Info-Tech’s tactical, practical training materials to deliver training that is:

  • Specifically tailored to first-time IT managers.
  • Designed around the practical application of new skills.
  • Aligned with your department’s business goals.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why and how you should best support new IT managers’ transition into leadership, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Train managers to know their role in the organization

Deliver practical training to first-time managers in knowing their stakeholders and how they provide value to the organization.

2. Train managers to know their role in decision making

Deliver practical training to first-time managers in communicating decisions and providing feedback on decisions.

3. Train managers to manage conflict constructively

Give your first-time managers a solid foundation in how to prepare for and deal with difficult conversations and conflict constructively.

Guided Implementations

This guided implementation is a nine call advisory process.

Guided Implementation #1 - Train managers to know their role in the organization

Call #1 - Discuss need for training and training structure.
Call #2 - Discuss facilitation plan and tackle challenges.
Call #3 - Discuss long-term skill-building strategies.

Guided Implementation #2 - Train managers to know their role in decision making

Call #1 - Discuss need for training and training structure.
Call #2 - Discuss facilitation plan and tackle challenges.
Call #3 - Discuss long-term skill-building strategies.

Guided Implementation #3 - Train managers to manage conflict constructively

Call #1 - Discuss need for training and training structure.
Call #2 - Discuss facilitation plan and tackle challenges.
Call #3 - Discuss long-term skill-building strategies.

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Your Role in the Organization

The Purpose

Train managers to understand their role in the organization.

Key Benefits Achieved

Managers gain skills and confidence in:

  • Knowing who their stakeholders are
  • Understanding the value they and their team provide the organization
  • How to communicate their role in the organization

Activities

Outputs

1.1

Deliver the Your Role in the Organization manager training module

  • Customized Facilitator Deck for the Your Role in the Organization module
  • Completed Participant Workbook for the Your Role in the Organization module, including an action plan for the attendees

Module 2: Your Role in Decision Making

The Purpose

Train managers to understand their role in decision making and improve their communication around decisions.

Key Benefits Achieved

Managers gain skills and confidence in:

  • Effectively communicating decisions
  • Providing valuable feedback on decisions
  • Avoiding common decision making mistakes

Activities

Outputs

2.1

Deliver the Your Role in Decision Making manager training module

  • Customized Facilitator Guide for the Your Role in Decision Making module
  • Completed Participant Workbook for the Your Role in Decision Making module, including an action plan for the attendees

Module 3: Manage Conflict Constructively

The Purpose

Train managers to manage conflict and difficult conversations constructively.

Key Benefits Achieved

Managers gain skills and confidence in:

  • How to prepare for difficult conversations
  • The steps to manage difficult conversations and conflict
  • Managing conflict effectively

Activities

Outputs

3.1

Deliver the Manage Conflict Constructively manager training module

  • Customized Facilitator Deck for the Manage Conflict Constructively module
  • Completed Participant Workbook for the Manage Conflict Constructively module, including an action plan for the attendees