Build a Better Manager: Personal Leadership
How to make decisions and manage conflict to effectively lead your team.
- Management skills training is needed, but organizations are struggling to provide training that makes a long-term difference in the skills managers actually use in their day to day.
- Many training programs are ineffective because they offer the wrong content and deliver it in a way that is not memorable and aligned with the IT department’s business objectives.
Our Advice
Critical Insight
- More of the typical manager training is not enough to solve the problem of underprepared first-time IT managers.
- You must overcome the key pitfalls of ineffective training to deliver training that is better than the norm.
- Offer tailored training the focuses on skill building and is aligned with measurable business goals to make your manager training a tangible success.
Impact and Result
Use Info-Tech’s tactical, practical training materials to deliver training that is:
- Specifically tailored to first-time IT managers.
- Designed around the practical application of new skills.
- Aligned with your department’s business goals.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
7.3/10
Overall Impact
$12,619
Average $ Saved
6
Average Days Saved
Client
Experience
Impact
$ Saved
Days Saved
Recorded Books
Guided Implementation
9/10
N/A
2
Jane helped understand what traits i need to be an effective manager. it really helped me a lot on how to effectively communicate with my peers, my... Read More
Zimmer Biomet
Workshop
9/10
$12,999
N/A
Time saved is/will be hard to quantify, and $ saved is a rough estimate. Best parts: InfoTech team and Amanda in particular. All wonderful to w... Read More
Hillsborough County Sheriff's Office
Guided Implementation
1/10
N/A
N/A
Unfortunately, these questions are not applicable as I did not take the course based on a project. However, the concepts and approaches reviewed wi... Read More
Anglo Beef Processors
Guided Implementation
10/10
$12,239
10
Excellent pace and made very easy to understand.
Forterra Pipe & Precast LLC
Guided Implementation
9/10
N/A
N/A
The intent to help and coach/guide.. The ability to listen and ideate solutions
Mohawk Regional Information Center
Workshop
9/10
N/A
N/A
Workshop: Build a Better Manager: Personal Leadership
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Your Role in the Organization
The Purpose
Train managers to understand their role in the organization.
Key Benefits Achieved
Managers gain skills and confidence in:
- Knowing who their stakeholders are
- Understanding the value they and their team provide the organization
- How to communicate their role in the organization
Activities
Outputs
Deliver the Your Role in the Organization manager training module
- Customized Facilitator Deck for the Your Role in the Organization module
- Completed Participant Workbook for the Your Role in the Organization module, including an action plan for the attendees
Module 2: Your Role in Decision Making
The Purpose
Train managers to understand their role in decision making and improve their communication around decisions.
Key Benefits Achieved
Managers gain skills and confidence in:
- Effectively communicating decisions
- Providing valuable feedback on decisions
- Avoiding common decision making mistakes
Activities
Outputs
Deliver the Your Role in Decision Making manager training module
- Customized Facilitator Guide for the Your Role in Decision Making module
- Completed Participant Workbook for the Your Role in Decision Making module, including an action plan for the attendees
Module 3: Manage Conflict Constructively
The Purpose
Train managers to manage conflict and difficult conversations constructively.
Key Benefits Achieved
Managers gain skills and confidence in:
- How to prepare for difficult conversations
- The steps to manage difficult conversations and conflict
- Managing conflict effectively
Activities
Outputs
Deliver the Manage Conflict Constructively manager training module
- Customized Facilitator Deck for the Manage Conflict Constructively module
- Completed Participant Workbook for the Manage Conflict Constructively module, including an action plan for the attendees
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 3-phase advisory process. You'll receive 9 touchpoints with our researchers, all included in your membership.
Guided Implementation 1: Train managers to know their role in the organization
- Call 1: Discuss need for training and training structure.
- Call 2: Discuss facilitation plan and tackle challenges.
- Call 3: Discuss long-term skill-building strategies.
Guided Implementation 2: Train managers to know their role in decision making
- Call 1: Discuss need for training and training structure.
- Call 2: Discuss facilitation plan and tackle challenges.
- Call 3: Discuss long-term skill-building strategies.
Guided Implementation 3: Train managers to manage conflict constructively
- Call 1: Discuss need for training and training structure.
- Call 2: Discuss facilitation plan and tackle challenges.
- Call 3: Discuss long-term skill-building strategies.
Contributors
- Greg Dolinar, IT Project Manager, Scotiabank
- Moriah Christoff, Senior Manager, Operations and Communications, RBC
- Corby Fine, VP of Simplii, CIBC
- Andrew Santorelli, Senior Development Manager, Kanetix
- David Baird, Head of Software, Nest Wealth
- One anonymous contributor
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