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This template is a guide for creating a training and communication plan as part of the project to extend the service desk to the enterprise. The purpose of this plan is to document and plan the communications that will be necessary prior to launching the new service desk, as well as the training needs of your service desk analysts or end users.

Use this template as part of the full blueprint, Extend the Service Desk to the Enterprise.

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Extend the Service Desk to the Enterprise

Position IT as a leader in service management.

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