Incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational efficiency. Clearly document use cases that pertain to the incidents commonly faced by your organization.
Customize the malware runbook by including the following sections for each single endpoint, multiple endpoints, and server infection:
- Incident summary
- Escalation process diagram
- Detailed response procedures
- Revision history
Align the response procedures with Phase 2 of the blueprint, Develop and Implement a Security Incident Management Program.