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This research note applies the Cost-to-Serve cost management approach to identify opportunities for controlling expenses in the internal IT administration services area. Coverage includes:

  • Guidance on where this service area is a strong cost-cutting candidate for the organization.
  • Descriptions of specific cost-reduction measures that can be achieved according to varying time frames.
  • Case studies that provide real-life insight into experiences with these cost-reduction techniques.

By understanding the cost to deliver internal IT administration services, IT can determine a better cost management approach that reduces costs while protecting the overarching strategy of the enterprise.

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