Seventy-six percent of Info-Tech survey respondents indicated that Application Maintenance is one of the most critical parts of their business, and yet many organizations are still in reactive mode. The first step in becoming proactive and taking control of app maintenance is to establish processes that allow for appropriate responses to high-priority requests while avoiding inefficient handling of lower priority requests.
The specific workflows covered in this document include:
- Resolving Defects
- Approving and Implementing Upgrades or Enhancements
- Releasing Patches
For your convenience, the Visio source file for the workflow diagrams accompanies the template.