Seventy-six percent of Info-Tech survey respondents indicated that Application Maintenance is one of the most critical parts of their business, and yet many organizations are still in reactive mode. The first step in becoming proactive and taking control of app maintenance is to establish processes that allow for appropriate responses to high-priority requests while avoiding inefficient handling of lower priority requests.

The specific workflows covered in this document include:

  • Resolving Defects
  • Approving and Implementing Upgrades or Enhancements
  • Releasing Patches

For your convenience, the Visio source file for the workflow diagrams accompanies the template.

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Search Code: 37746
Published: December 9, 2010
Last Revised: December 9, 2010

1 Comment

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    Steve Woodcock | 02-16-2012

    I would be interested in expanding this to to allow the visio diagram to read for a spreadsheet or some type of datasource. I use work flows often, and don't like building these, so having a tool that will build out with a simple click could be extremely helpful to many....


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