The Info-Tech Research Group recently completed a comparison of six competitive help desk software solutions. One of the offerings that achieves Competitor Zone placement is Altiris Helpdesk Solution.
This evaluation examines the strengths and weaknesses of Helpdesk Solution, and provides key points of consideration for the enterprise's help desk software decision. This note addresses the following major topics:
- An overview of the help desk software market.
- An analysis of Altiris' help desk product, Helpdesk Solution, both individually and in relation to competing offerings.
- Altiris' strengths and challenges as a vendor of help desk solutions.
Altiris Helpdesk Solution is an ideal solution for enterprises that require asset management in addition to incident tracking.