Extend the Service Desk to the Enterprise – Phase 2: Design the Service

Author(s): Michel Hebert, Natalie Sansone, Sandi Conrad

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Build an operating model for the new service desk and design the services it will provide. This phase will take you through the following activities:

  • Build operating model
  • Define service portfolio
  • Design service requests

Use this phase as part of the full blueprint, Extend the Service Desk to the Enterprise.

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