Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance. This phase will take you through the following activities:

  • Build a service definition process.
  • Describe the new service.
  • Describe service cost and support.
Use this phase as part of the full blueprint, Extend the Service Desk to the Enterprise.

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Extend the Service Desk to the Enterprise

Position IT as an innovator.

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