ECM Use Case Framework Template

Author(s): Crystal Singh

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Use this worksheet to structure and elicit feedback from users and stakeholders about their experience with and requirements for information. The template includes:

  • Use case methodology and framework
  • Worksheet with spaces to fill in answers to specific guided questions

Ensure your ECM improvement work is strategically targeted to answer important user requirements and demonstrates real business value. This structured questionnaire will help get maximum insight in your time with users and stakeholders on key questions such as:

  • What are your regulatory and audit requirements?
  • What documents do you use most frequently for your work?
  • What impact does content have on your ability to provide customer service?

View the Complete Blueprint:

Develop an Enterprise Content Management Strategy and Roadmap

Organize your documents and files to make your content findable.

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