Organizations must move from running uncoordinated efforts within siloes to launching digital transformation initiatives organized around end-to-end journeys as experienced by stakeholders while using organizations' products and services.

Read this Executive Brief to:

  • Understand why a digital operating model is critical to realize business outcomes on digital transformation initiatives.
  • Understand the key questions a leader tasked with digital transformation of an organization must ask.

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Design a Customer-Centric Digital Operating Model

Putting the customer at the center of digital transformation.

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