This tool asks a series of targeted questions that will help you determine the use-case scenarios that align with your organization's specific requirements for CSM. This tool will identify how strongly your organization's process automation requirements align with Info-Tech's functional use cases for the CSM Vendor Landscape analysis.
These scenarios include:
- Customer Service Workflow Management
- Customer Service Knowledge Management
- Field Service Automation
Depending on your organization's unique considerations, the tool will identify your alignment with one or more scenarios, on a scale of Weak/Moderate/Strong.
