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This tool asks a series of targeted questions that will help you determine the use-case scenarios that align with your organization's specific requirements for CSM. This tool will identify how strongly your organization's process automation requirements align with Info-Tech's functional use cases for the CSM Vendor Landscape analysis.

These scenarios include:

  • Customer Service Workflow Management
  • Customer Service Knowledge Management
  • Field Service Automation
Depending on your organization's unique considerations, the tool will identify your alignment with one or more scenarios, on a scale of Weak/Moderate/Strong. 

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