Create an objective and fair scoring process to evaluate the RFPs and demonstrations provided by shortlisted vendors. Within this framework, provide a multi-dimensional evaluation that analyzes the solution's functional capabilities, architecture, costs, service support, and overall suitability of the solution in comparison to the organization's expressed requirements.
CSM Platform RFP Scoring Tool
Tagscustomer service, CSM, software, evaluation and scoring, CSM software tool, vendor landscape, CSM solution, CSM vendor analysis, Astea, Click Software, eGain, IFS, IntelliResponse, KANA, Microsoft Dynamics CRM, Moxie, Oracle Service Cloud, Salesforce, Desk.com, Service Cloud, TeamSupport, Zendesk, ClickSoftware
View the Complete Blueprint:
Select and Implement a Customer Service Management Solution