The pandemic and growing younger demographic have shifted the terrain of customer service delivery. Customer service management tools ensure organizations enhance customer acquisition, retention, and overall revenues into the future. Use this blueprint to walk through the selection process:
- Determine your organization’s customer service maturity (and thus if a standalone CSM tool is relevant).
- Understand key trends and differentiating features in the CSM marketspace.
- Evaluate major vendors in the CSM marketspace to discover the best-fitting provider.