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Use this document to document the roles, responsibilities, standards, and processes involved in configuration management at your organization. Revise and revisit this document on a regular basis to ensure that your configuration management function is operating in a standardized manner. This document contains the following sections:

  1. Introduction, objectives, and desired benefits
  2. Scope
  3. Roles and responsibilities
  4. Process definitions

Use this template as part of the full blueprint, Harness Configuration Management Superpowers.

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Harness Configuration Management Superpowers

Build a CMDB around the IT services that are most important to the organization.

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Develop Infrastructure & Operations Policies and Procedures

Document what you need to document and forget the rest.

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