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Checking Accounts, Chatbots, and Service Desk Optimization in Banking

Date published:

05/19/2017

Conversational interfaces (“chatbots”) that process natural language queries have the potential to revolutionize how banks run their service desks. Since they have a high number of external end users requiring service desk support, banks are especially well positioned to leverage chatbot technology to improve their service desk costs.

Authors

  • Michel Hebert

  • Jeremy Roberts