Use this framework to:
- Identify and define an initial service. Select a service where ownership can demonstrate visible value and define its outcome, customers, boundaries, and dependencies.
- Identify and empower your service owner. Select someone with the capabilities and mindset the role requires, confirm their willingness, and give them the authority to act.
- Design the structures that sustain service ownership. Back the owner with a named sponsor, an escalation path, boundary commitments, regular review, success measures, and a roadmap.
