This phase of the blueprint Build a Service Support Strategy will help you identify key initiatives to improve the service support function and align it with organizational goals.

This phase will take you through the following activities:

  1. Perform a gap analysis.
  2. Identify key initiatives and tie them to capabilities and goals.
  3. Create profiles for each initiative.
  4. Use the Service Support Strategy Roadmap to sequence initiatives.
  5. Create a Lean Canvas to communicate strategy.

Use this phase as part of the full blueprint, Build a Service Support Strategy.

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Build a Service Support Strategy

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